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- Tasks: Lead and motivate hotel teams to deliver exceptional customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations across the UK, Spain, and Ireland.
- Benefits: Enjoy flexible hours, 50% room discounts, annual bonuses, and 28 days of leave.
- Why this job: Perfect for those seeking a rewarding career with a focus on personal development and work-life balance.
- Qualifications: Previous leadership experience in a customer-facing role; food and beverage experience is a plus.
- Other info: Be part of an inclusive workplace that values diversity and employee wellbeing.
The predicted salary is between 17400 - 34800 £ per year.
Find where you belong! Are you looking for a part-time career that fits around your home life with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our part time Assistant Hotel Manager role could be the next exciting step in your career.
As a Part Time Assistant Hotel Manager at Travelodge Ipswich Stowmarket, you would be responsible for leading, coaching and motivating the hotel teams. This part-time role is ideal for someone seeking a rewarding career with a healthy work-life balance.
Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in.
We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues’ wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this “Better Me”.
You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- Salary Circa £29,000 (FTE)
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours to fit your lifestyle
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Does a career as a part-time Assistant Hotel Manager appeal to you? then click ‘apply’ now. We’d love to hear from you.
Assistant Hotel Manager employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Manager
✨Tip Number 1
Familiarise yourself with Travelodge's values and mission. Understanding their commitment to customer service and employee wellbeing will help you align your approach during interviews and discussions, showcasing that you're a great fit for their culture.
✨Tip Number 2
Network with current or former employees of Travelodge. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to tailor your conversations during the application process.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your leadership skills and ability to enhance customer satisfaction. Being ready to discuss these scenarios will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. The role requires thriving in a fast-paced environment, so be prepared to discuss how you've successfully managed challenges in previous roles, particularly in customer-facing settings.
We think you need these skills to ace Assistant Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Emphasise any previous roles where you have led a team or worked in a fast-paced environment, as this is crucial for the Assistant Hotel Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've improved customer experiences or motivated team members in past roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, problem-solving, and the ability to work towards KPIs. If you have food and beverage experience, be sure to include that as well.
Show Enthusiasm for Travelodge: Demonstrate your knowledge of Travelodge and its values in your application. Express why you want to work for them specifically and how you can contribute to their mission of providing unbeatable value and quality experiences.
How to prepare for a job interview at Travelodge Hotels Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As an Assistant Hotel Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully motivated and developed team members in previous positions.
✨Familiarise Yourself with the Company Values
Research Travelodge's values and mission. Be ready to explain how your personal values align with theirs, particularly regarding inclusivity and employee wellbeing, as these are key aspects of their culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about challenges you've faced in hospitality and how you resolved them, especially in fast-paced environments.
