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- Tasks: Lead and motivate hotel teams to deliver outstanding customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations.
- Benefits: Competitive salary, annual bonus, flexible hours, and generous discounts.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in leading teams in customer service; food & beverage knowledge is a plus.
- Other info: Inclusive workplace focused on employee wellbeing and career progression.
The predicted salary is between 28000 - 39200 ÂŁ per year.
Job Description
Find where you belong!Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career.
What\’s it all about?As an AssistantHotel Manager at Travelodge Lincoln City Centre , on a Full Time or Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams.
Your role would also include:
Working with team members to create personal development plans for their career growth
Recruiting motivated team members and making sure they have a warm and welcoming induction
Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
Reviewing customer feedback to produce targeted action plans for improvement as required
Making sure rooms and public areas are cleaned using company best practice
Reporting and overseeing any repairs or maintenance needed
Why Travelodge?Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in.
We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this \”Better Me\”.
Who will this appeal to?You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel.
You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture.
You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
Circa ÂŁ28,000 (FTE)
Annual bonus up to 13% by achieving KPI targets
Flexible and part time working hours
50% discount on rooms plus food and soft drinks
Discounts for friends and family with thousands of rooms at ÂŁ19.99
ÂŁ50 voucher on each work anniversary
28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
High street retailer and mobile phone discounts
Pension scheme totalling 8% (employer contribution 3%)
To find out what our Managers get up to take a look at our short video: Click here for Video
Does a career as an Assistant Hotel Manager on a Full Time or Part Time basis, appeal to you? then click \’apply\’ now. We\’d love to hear from you.
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Assistant Hotel Manager employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Travelodge. Check out their values and what they stand for. This way, you can tailor your answers to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for an Assistant Hotel Manager role, like how you’d handle customer complaints or motivate your team. The more you practice, the more confident you’ll feel!
✨Tip Number 3
Show off your leadership skills! During the interview, share specific examples of how you've led a team or improved customer experiences in the past. This will help the hiring managers see you as a strong candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace Assistant Hotel Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating amazing experiences for guests and leading a team to do the same.
Tailor Your CV: Make sure your CV is tailored to the Assistant Hotel Manager role. Highlight any relevant experience in hospitality, team leadership, and customer service. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences. We appreciate when candidates get straight to the heart of what makes them a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know the Company Inside Out
Before your interview, take some time to research Travelodge. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Hotel Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and coached team members. Highlight how you’ve handled challenges and improved team performance, as this will resonate well with the interviewers.
✨Prepare for Customer-Focused Questions
Expect questions about customer service scenarios. Think of specific instances where you went above and beyond for a customer or resolved a complaint effectively. This will demonstrate your commitment to putting customers at the heart of everything you do.
✨Discuss Your Approach to Feedback
Since reviewing customer feedback is part of the role, be ready to discuss how you handle feedback—both positive and negative. Share how you’ve used feedback to create action plans for improvement in previous roles, showing that you’re proactive and results-focused.