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For Companies At a Glance
- Tasks: Lead and motivate hotel teams to deliver outstanding customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations.
- Benefits: Enjoy a competitive salary, annual bonuses, and generous discounts on stays and food.
- Why this job: Be part of a dynamic team that values inclusivity and personal development.
- Qualifications: Experience in a customer-facing role and team leadership skills are essential.
- Other info: Flexible working hours and excellent career progression opportunities await you.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Find where you belong!
Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career.
What’s it all about?
As an Assistant Hotel Manager at Travelodge Caterham Whyteleafe, on a Full Time basis, you would be responsible for leading, coaching and motivating the hotel teams.
Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety
- Driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge?
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in.
We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this \”Better Me\”.
Who will this appeal to?
You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel.
You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture.
You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £28,000 (FTE)
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
- To find out what our Managers get up to, take a look at our short video.
Does a career as an Assistant Hotel Manager on a Full Time basis appeal to you? then click ‘apply’ now. We’d love to hear from you.
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Assistant Hotel Manager employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Hotel Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Travelodge and understand their values, especially around customer service and team engagement. Be ready to share how your experience aligns with their mission to deliver outstanding customer experiences.
✨Tip Number 3
Show off your leadership skills! During interviews, highlight specific examples of how you've successfully led teams in the past. Talk about how you’ve motivated others and created personal development plans – this is key for the Assistant Hotel Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Travelodge family and contributing to their mission of providing unbeatable value.
We think you need these skills to ace Assistant Hotel Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how you put customers at the heart of everything you do, so share specific examples that highlight your passion for creating outstanding experiences.
Tailor Your CV: Make sure your CV is tailored to the Assistant Hotel Manager role. Highlight your leadership experience and any relevant skills in the hospitality industry. We love seeing how your background aligns with our values and the responsibilities of the position!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to communicate your experience and achievements. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our Travelodge family!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know the Company Inside Out
Before your interview, make sure you research Travelodge thoroughly. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Hotel Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and coached team members. Highlight how you’ve handled challenges and improved team performance to demonstrate your leadership capabilities.
✨Prepare for Customer-Focused Scenarios
Expect questions about customer service and how you handle feedback. Think of specific instances where you turned a negative experience into a positive one. This will showcase your commitment to putting customers at the heart of everything you do, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, opportunities for internal development, or how success is measured in the role. This shows that you're not just interested in the job, but also in growing with the company.
