Travelodge is seeking a Customer Service Quality Analyst to help our Customer Services and Complaints teams deliver consistently high standards. You’ll review interactions across channels, provide constructive feedback, and identify trends to drive practical improvements.
You’ll work with the QA Manager and Team Leaders, turning findings into actionable insights, while ensuring quality standards are applied and AI interactions are measured for customer impact.
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Customer Service Quality Analyst - Hybrid & Impactful Insights in Thame employer: Travelodge Group
Travelodge is an excellent employer for Maintenance Engineers, offering a supportive and inclusive work culture that prioritises employee wellbeing through resources for emotional, physical, financial, and work health. With a focus on career development and learning opportunities, employees can thrive in a dynamic environment while enjoying benefits such as a competitive salary, generous holiday allowance, and substantial discounts on hotel bookings. Located in Central London, this role provides the chance to be part of a large in-house maintenance team dedicated to enhancing customer experiences across multiple hotels.
