Travelodge Group is looking for a Customer Resolutions Supervisor to lead our team in delivering fair, timely outcomes for high‑risk and sensitive complaints. You will oversee daily workloads, guide Advisors, and act as a key escalation point to navigate difficult conversations.
Working with the Team Leader and Customer Services Manager, you will balance customer satisfaction with quality and risk, provide real‑time coaching, and help identify recurring issues to enhance service.
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Customer Resolutions Supervisor: Complex Case Coach in Thame employer: Travelodge Group
Travelodge is an excellent employer for Maintenance Engineers, offering a supportive and inclusive work culture that prioritises employee wellbeing through resources for emotional, physical, financial, and work health. With a focus on career development and learning opportunities, employees can thrive in a dynamic environment while enjoying benefits such as a competitive salary, generous holiday allowance, and substantial discounts on hotel bookings. Located in Central London, this role provides the chance to be part of a large in-house maintenance team dedicated to enhancing customer experiences across multiple hotels.
