Travelodge Group is seeking a Senior Customer Relations Advisor to take ownership of the most complex, sensitive and high-risk complaints. You will manage cases from start to finish, including those with legal, regulatory or data protection considerations.
You will investigate thoroughly, assess evidence across the business and work directly with customers in challenging circumstances, balancing empathy and fairness with informed risk judgement.
#J-18808-Ljbffr
Senior High-Risk Complaints Investigator (Hybrid) employer: Travelodge Group
Travelodge is an excellent employer for Maintenance Engineers, offering a supportive and inclusive work culture that prioritises employee wellbeing through resources for emotional, physical, financial, and work health. With a focus on career development and learning opportunities, employees can thrive in a dynamic environment while enjoying benefits such as a competitive salary, generous holiday allowance, and substantial discounts on hotel bookings. Located in Central London, this role provides the chance to be part of a large in-house maintenance team dedicated to enhancing customer experiences across multiple hotels.
