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- Tasks: Enhance customer experience and manage integrated transport information services.
- Company: Join a dynamic team focused on improving public transport access.
- Benefits: Competitive salary of £32,000 and opportunities for professional growth.
- Other info: Varied role with responsibility and the chance to shape evolving services.
- Why this job: Make a real difference in people's journeys with your passion for customer service.
- Qualifications: A levels or equivalent experience; customer service and project support preferred.
The predicted salary is between 32000 - 32000 £ per year.
We’re looking for a motivated, customer focused professional to join our team. If you’re committed to improving customer experience and helping people access accurate, high-quality integrated public transport information, we’d love to hear from you.
This is an exciting opportunity for a driven individual who is passionate about continuous improvement and delivering high-quality integrated public transport information that makes a real difference to peoples’ journeys.
Working across the Traveline and PlusBus brands, you will play a key role in supporting the development, delivery, and ongoing management of customer-facing services and projects, across our call centre, SMS, web and app services, and our smart integrated ticketing products.
The role spans customer service, stakeholder engagement, project support, and data administration, offering variety, responsibility, and the opportunity to help shape our evolving services.
We’re looking for someone organised, proactive, and confident in communicating with a wide range of stakeholders. You should be educated to at least A level or comparable standard or have equivalent experience. Ideally you will have worked in customer service, project support, or transport information, but enthusiasm and a willingness to learn are also important.
Customer Experience Co-ordinator in Sheffield employer: Traveline Information Limited
Contact Detail:
Traveline Information Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Co-ordinator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their mission and values, especially around customer experience. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! Since the role involves engaging with various stakeholders, being clear and confident in your communication is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to improving customer experiences.
We think you need these skills to ace Customer Experience Co-ordinator in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Co-ordinator role. Highlight any customer service or project support experience you have, and don’t forget to mention your passion for improving customer journeys!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to enhancing customer experience. Be sure to mention specific examples of how you've made a difference in previous roles.
Showcase Your Communication Skills: Since this role involves engaging with various stakeholders, make sure your application showcases your communication skills. Whether it's through your writing style or by providing examples of past interactions, let us see how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Traveline Information Limited
✨Know Your Customer Experience
Make sure you understand what customer experience means in the context of public transport. Research the Traveline and PlusBus brands, and think about how you can improve their services. Be ready to share your ideas on enhancing customer interactions during the interview.
✨Showcase Your Organisational Skills
As a Customer Experience Co-ordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to handle the variety of responsibilities that come with the role.
✨Engage with Stakeholders
Communication is crucial in this role. Think about times when you've effectively communicated with different stakeholders. Be prepared to discuss how you would approach engaging with customers, colleagues, and other partners to ensure everyone is on the same page.
✨Emphasise Your Willingness to Learn
While experience is valuable, showing enthusiasm and a desire to learn can set you apart. Talk about how you've adapted to new challenges in the past and express your eagerness to grow within the company. This attitude can resonate well with interviewers looking for a motivated candidate.