At a Glance
- Tasks: Support API integrations, conduct onboarding, and ensure best practices for clients.
- Company: Join Travelfusion, a leader in travel technology with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and operational excellence.
- Why this job: Make a real impact by enhancing client experiences and optimising API performance.
- Qualifications: Experience with APIs, XML, and strong communication skills are essential.
The predicted salary is between 36000 - 44000 £ per year.
The Role
As a Technical Analyst, you will be responsible for supporting Travelfusion's API integrations, conducting technical onboarding for new clients, and carrying out audits for existing clients to ensure conformity to best practices and API standards.
You'll contribute to the throughput of client API performance and ensure procedures are followed to support optimal bookability.
This role combines customer engagement, service management, and technical understanding with a particular expertise of XML structures and APIs.
You'll work closely with Engineering, Product, Commercial and external partners to ensure our integration platform continues to deliver a world-class experience.
- What you’ll be doing
- Service Operations & Support
- Execute the day-to-day operation of Travelfusion's API Support function, ensuring customers receive timely, high-quality technical support.
- Maintain support performance metrics, manage ticket processes, and support escalation procedures and service-level objectives.
- Act as a technical point of contact to investigate and resolve incidents and complex customer issues.
- Customer & Partner Relationships
- Build trusted relationships with customers and strategic partners.
- Represent the support function in customer meetings, operational reviews, and incident communications.
- Ensure technical issues are communicated clearly and professionally to both technical and non-technical stakeholders.
- Continuous Improvement
- Identify opportunities to improve support workflows, monitoring capabilities, automation, and self-service tooling.
- Drive initiatives that improve customer onboarding, reduce recurring issues, and increase operational efficiency.
- Collaborate with Product and Engineering teams to influence platform improvements based on customer feedback and operational insight.
- Operational Excellence
- Establish and maintain support documentation, knowledge bases, and operational procedures.
- Provide regular reporting on support performance, service trends, risks, and improvement initiatives.
- Ensure adherence to internal standards and customer service expectations.
- Review the adequacy and efficacy of existing processes and suggest improvements.
- Ensure that any relevant updates to the API specifications and technical standards are adhered to.
What We're Looking For
- Technical Understanding
- Solid understanding and experience of working with APIs, XML, JSON, RESTful services, and integration architectures.
- Ability to engage confidently in technical discussions with customers, developers, and product teams.
- Experience of implementing quality controls related to API performance and implementation.
- Customer & Stakeholder Management
- Strong relationship management and communication skills with senior stakeholders.
- Ability to balance customer needs with business priorities.
- Operational Mindset
- Data-driven approach to service management, KPI definition, and operational best practices.
Desirable Experience
- Background in travel technology (e. g., NDC, GDS, aggregation) and service management frameworks (e. g., ITIL).
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Technical Analyst - API Support in London employer: Travelfusion
As a Technical Triage Analyst, you will thrive in a dynamic work environment that values innovation and collaboration. Our company offers comprehensive training programs and career advancement opportunities, ensuring that you grow alongside us while enjoying a supportive culture that prioritises employee well-being. Located in a vibrant area, we provide a unique blend of professional development and a fulfilling work-life balance, making us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst - API Support in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Travelfusion or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Travelfusion.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Travelfusion.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Travelfusion that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Analyst - API Support in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Travelfusion.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Travelfusion and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Travelfusion
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Travelfusion uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
