Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced technical support and resolve complex issues for partners in the travel tech industry.
- Company: Join Travelfusion, the leading travel technology company powering low-cost flights globally.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the go-to expert in a dynamic environment and make a real impact on customer experiences.
- Qualifications: 3+ years in development/engineering, strong Java skills, and excellent problem-solving abilities.
- Other info: Collaborative culture with opportunities to work on innovative projects in the travel tech space.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Travelfusion is the world's largest travel technology and distribution company powering the majority of low-cost flights booked globally via the most popular online travel agents. We offer a set of APIs/services which enhance the capability of communications between airlines and OTAs; in addition, we have developed in-house a range of products which manage payments and reconciliations for millions of airline tickets.
The Technical Account Manager (Escalation Engineer) will play a vital role in providing advanced, complex technical support and will be the “go-to” expert in ensuring that customers’ complex technical issues are investigated and resolved satisfactorily to ensure a first-class customer experience.
Responsibilities
- Manage the end-to-end technical aspects with 1st and 2nd Tier customers/partners partnering with the Product, operations and commercial account teams to serve as the primary technical point of contact for the partners.
- Take full ownership of the technical escalations from internal and external parties.
- Understand the full suite of company products, API integrations and apply this knowledge to meet the needs of the partner.
- Identify and resolve technical issues impacting partner performance and connectivities, ensuring seamless operations.
- Demonstrate compelling rationale while explaining ideas to gain support to resolve issues and effectively influence others considering the situation from the point of view of the other party to identify a common ground, elegantly move out of deadlock situations and achieve the outcomes in each communication and negotiation.
- Advocate for partners with commercial, product and development teams with tech solutions across the company.
- Contribute to feature roadmap and prioritisation working based on partners’ demand within the development team.
- Extend the usage of product capabilities to grow the business and serve as a trusted advisory for existing partnerships and new partnership opportunities.
- Build productive relationships with internal teams and external partners to drive technical delivery by supporting new partnership opportunities and existing partners.
- Assess bottlenecks for technical issues within teams to streamline and simplify workflows while coordinating with other departments to execute new ideas or approaches and achieve improvement goals.
- Create clear, concise and organised communication resources (e.g. policies, procedures, guidelines, presentations) while considering and understanding the partner’s specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.
Requirements
- 3+ years of development/engineering experience.
- Knowledge of Java.
- Strong analytical skills with experience leading highly complex products through technical support, product development or project management.
- Having a consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritising workload effectively.
- Excellent problem-solving skills and ability to find technical solutions.
- Ability to articulate innovative technology for both technical and non-technical parties.
- Build and maintain strong internal and external stakeholder management across business, operations, product and technical teams.
- Highly energised with a positive outlook and the passion to build a better technical solution in each communication opportunity.
- Excellent written and verbal communication skills.
- Knowledge of the travel/tech industries and previous experience with travel technology is preferred.
- In-depth understanding of technical integrations and system architecture is preferred.
- Demonstrate ability to understand, focus and translate customer requirements.
- Previous experience in customer focus roles is an added advantage.
Technical Account Manager (Escalation Engineer) in London employer: Travelfusion
Contact Detail:
Travelfusion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager (Escalation Engineer) in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel tech industry, especially those who work at Travelfusion or similar companies. Use LinkedIn to connect and engage with them; you never know who might help you land that interview!
✨Tip Number 2
Prepare for the technical interview by brushing up on your Java skills and understanding API integrations. Practise explaining complex technical concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical folks.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Travelfusion.
We think you need these skills to ace Technical Account Manager (Escalation Engineer) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience with technical support, problem-solving skills, and any relevant knowledge of travel technology. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've tackled complex technical issues in the past and how you can bring that expertise to Travelfusion.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey technical information clearly. Use straightforward language and avoid jargon where possible, so we can see how well you can connect with both technical and non-technical audiences.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your materials in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Travelfusion
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the technical aspects of Travelfusion's products and APIs. Brush up on Java and be ready to discuss how you've used it in past projects. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical issues you've resolved in previous roles. Be ready to explain your thought process and the steps you took to find solutions. This will demonstrate your analytical skills and ability to handle escalations, which is crucial for the role.
✨Communicate Clearly and Effectively
Practice explaining technical concepts in simple terms. You’ll need to communicate with both technical and non-technical stakeholders, so being able to tailor your message is key. Consider preparing a few scenarios where you had to bridge the gap between tech and business.
✨Build Relationships
Think about how you can demonstrate your ability to build productive relationships with internal teams and external partners. Prepare to discuss how you've collaborated with different departments in the past and how you can advocate for partners while working with commercial and product teams.