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For Companies At a Glance
- Tasks: Manage payments, chargebacks, and reconciliation for our innovative payment solution, tfPay.
- Company: Join Travelfusion, the world's largest travel content aggregator with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a cutting-edge fintech team making a real impact in the travel industry.
- Qualifications: 3+ years in fintech, strong analytical skills, and experience with chargebacks.
- Other info: Fast-paced environment with a focus on innovation and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Travelfusion is the world’s largest travel content aggregator for 360+ Low Cost Airlines, Full Service Carriers, Hotels and Rail. We are a dynamic and profitable tech company, rapidly growing with an unparalleled global customer base and have offices in London, Shanghai and Thessaloniki, Greece.
The Role
We are seeking a professional individual who can demonstrate a strong technical and analytical aptitude to work within our innovative payment and settlement solution – tfPay. tfPay (Travelfusion Payment Solution) is an innovative and proprietary payment system responsible for managing millions of pounds of transactions on behalf of our client base. Utilising a sophisticated real‑time reporting and reconciliation, our payment system leverages agency customers (from all over the world) to transact and settle in their local currencies while settling the payments in the airline’s local currency. You will have had exposure to payments, handling and processing chargebacks.
Duties And Responsibilities
- Responsible for the execution of day‑to‑day reconciliation and client management processes related to tfPay.
- Set up and configure clients on the Payments CMS and ensure administrative processes pertaining to the dispatch of guide for customers and product collateral are handled.
- This includes regular review of customer funds and updating of their records.
- Guide/advise customers on how to adopt our Payment solution correctly; review, respond and resolve customers’ issues and enquiries via email.
- Manage chargebacks from start to finish, including the investigation and presentment of disputes.
- Expand the adoption of Travelfusion Payment with the existing and new customers, ensuring an increase in bookings made through our tfPay system; make sure the targets are achieved.
- Manage all incidents and downtimes.
- Investigate problematic bookings/transactions in the payments module and update internal/external stakeholders.
- Monitor our internal alerts, elevate and make sure they are resolved.
- Update internal documentation, keep the team posted on changes.
- Create reports about our Travelfusion Payment solution, track the trends, identify failure reasons and make sure they are resolved.
Required Skills And Knowledge
- Excellent communication skills – both spoken and written.
- Strong numerical and analytical skills; expert user of Excel.
- Able to liaise with wider stakeholders varying from technical to non‑technical.
- Organised, methodical and thorough, with a passion for details and able to learn fast.
- A high level of computer literacy.
- Strong orientation towards managing projects and project management tools.
- In‑depth knowledge of payment solutions including virtual payments, lodge cards, merchant and acquiring businesses.
- Very proactive, flexible and able to work under pressure to meet tight deadlines.
Required Skills And Experience
- High level of financial numeracy and analytical skills.
- Capable of working in a client‑facing role liaising with customers and external parties.
- Ability to project manage, stay organised and follow through to completion in a methodical and organised manner.
- Minimum of 3 years in a Fintech company.
- Strong knowledge of chargebacks.
- Travel industry experience desirable.
Finance Analyst (Payments, Chargeback & Reconciliation) employer: Travelfusion
Contact Detail:
Travelfusion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Analyst (Payments, Chargeback & Reconciliation)
✨Tip Number 1
Network like a pro! Reach out to people in the finance and payments industry on LinkedIn. Join relevant groups, attend webinars, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to payments and chargebacks. We recommend doing mock interviews with friends or using online platforms. The more you rehearse, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've handled chargebacks or reconciliations in past roles. Use data to back up your achievements – numbers speak volumes, especially in finance!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Finance Analyst (Payments, Chargeback & Reconciliation)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Finance Analyst role. Highlight your experience with payments, chargebacks, and reconciliation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at Travelfusion.
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t forget to mention specific examples where you've used these skills in previous jobs. We love seeing how you tackle challenges!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Travelfusion
✨Know Your Numbers
As a Finance Analyst, you'll need to showcase your strong numerical and analytical skills. Brush up on key financial concepts and be ready to discuss how you've used Excel in past roles. Prepare to share specific examples of how you've handled payments and reconciliations.
✨Understand Chargebacks Inside Out
Since chargebacks are a crucial part of the role, make sure you can explain the chargeback process clearly. Think of scenarios where you've managed disputes or resolved customer issues related to chargebacks. This will demonstrate your expertise and problem-solving abilities.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice articulating complex financial concepts in simple terms, as you'll be liaising with both technical and non-technical stakeholders. Consider preparing a few questions to ask the interviewer about their communication practices within the team.
✨Show Your Organisational Skills
Being organised and methodical is essential for success in this position. Be prepared to discuss how you manage multiple tasks and projects simultaneously. You might even want to bring along a project management tool or system you've used effectively in the past to illustrate your approach.
