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- Tasks: Manage payments and client relations while ensuring smooth transactions with tfPay.
- Company: Join Travelfusion, the leading travel content aggregator with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of an innovative payment solution that impacts global travel.
- Qualifications: Strong analytical skills, Excel expertise, and excellent communication abilities.
- Other info: Fast-paced role with a focus on project management and customer engagement.
The predicted salary is between 36000 - 60000 £ per year.
Travelfusion is the world's largest travel content aggregator for 360+ Low Cost Airlines, Full Service Carriers, Hotels and Rail. We are a dynamic and profitable tech company, rapidly growing with an unparalleled global customer base and have offices in London, Shanghai and Thessaloniki, Greece.
We are seeking a professional individual who can demonstrate a strong technical and analytical aptitude to work within our innovative payment and settlement solution - tfPay. tfPay (Travelfusion Payment Solution) is an innovative and proprietary payment system responsible for managing millions of pounds of transactions on behalf of our client base. Utilising a sophisticated real-time reporting and reconciliation, our payment system leverages agency customers (from all over the world) to transact and settle in their local currencies while settling the payments in the airline’s local currency. You will have had exposure to payments, handling and processing chargebacks.
Duties and Responsibilities:
- Responsible for the execution of day-to-day reconciliation and client management processes related to tfPay.
- Set up and configure clients on the Payments CMS and ensure administrative processes pertaining to the dispatch of guide for customers, product collateral are handled. This includes regular review of customer funds and updating of their records.
- Guide/Advise customers on how to adopt our Payment solution correctly; review / respond / resolve customers' issues and enquiries via emails.
- Manage chargebacks from start to finish, including the investigation and presentment of disputes.
- Expand the adoption of Travelfusion Payment with the existing and new customers, ensuring an increase in bookings made through our tfPay system; make sure the targets are achieved.
- Manage all incidents and downtimes.
- Investigate problematic bookings/transactions in the payments module and update internal/external stakeholders.
- Monitor our internal alerts, escalate and make sure they are resolved.
- Update internal documentation, keep the team posted on changes.
- Create reports about our Travelfusion Payment solution, track the trends, identify failure reasons and make sure they are resolved.
Required Skills and Knowledge:
- Excellent communication skills - both spoken and written.
- Strong numerical and analytical skills; expert user of Excel.
- Able to liaise with wider stakeholders varying from technical to non-technical.
- Organised, methodical and thorough, with a passion for details and able to learn fast.
- A high level of computer literacy.
- Strong orientation towards managing projects and project management tools.
- In-depth knowledge of payment solutions including virtual payments, lodge cards, merchant and acquiring businesses.
- Very proactive, flexible and able to work under pressure to meet tight deadlines.
Required Skills and Experience:
- High level of financial numeracy and analytical skills.
- Capable of working in a client facing role liaising with customers and external parties.
- Ability to project manage, stay organised and follow through to completion in a methodical and organised manner.
Financial Analyst in City of London employer: Travelfusion Limited
Contact Detail:
Travelfusion Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, showcasing your skills and experiences effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other applicants.
We think you need these skills to ace Financial Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Financial Analyst role. Highlight your analytical skills and any experience with payment solutions. We want to see how you can bring value to tfPay!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Keep it concise but impactful, and don’t forget to mention your experience with chargebacks if you have it.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and professional language, and don’t shy away from showing your personality. We love a bit of flair!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Travelfusion Limited
✨Know Your Numbers
As a Financial Analyst, you'll need to demonstrate strong numerical skills. Brush up on your financial concepts and be ready to discuss how you've used data analysis in previous roles. Prepare examples that showcase your analytical aptitude, especially related to payments and chargebacks.
✨Master Excel
Since the role requires expert use of Excel, make sure you're comfortable with advanced functions, pivot tables, and data visualisation techniques. Consider doing a quick refresher course or practice with sample datasets to show off your skills during the interview.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining complex financial concepts in simple terms. You might be asked to explain how you would guide a customer through the tfPay system, so think about how you'd break down the process step-by-step.
✨Show Your Organisational Skills
The job demands a methodical approach to project management. Be prepared to discuss how you stay organised and manage multiple tasks. Share specific tools or methods you use to keep track of projects and deadlines, as this will highlight your ability to handle the fast-paced environment at Travelfusion.
