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- Tasks: Deliver exceptional customer service and manage bookings with a friendly approach.
- Company: Join Traveleyes, a pioneering travel company making holidays accessible for everyone.
- Benefits: Enjoy 30 days annual leave, exclusive holiday discounts, and a supportive team environment.
- Other info: Be part of an award-winning team with exciting travel opportunities.
- Why this job: Make a difference by helping blind and vision-impaired travellers explore the world.
- Qualifications: Strong communication skills, attention to detail, and ability to multitask under pressure.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Traveleyes is seeking a Customer Service and Operations Executive to join our friendly and supportive team. This is an excellent opportunity for a confident communicator who enjoys delivering high-quality customer experiences and contributing to a purposeâled organisation.
The successful candidate will be comfortable speaking with customers by phone and email, be highly organised and able to manage multiple priorities with accuracy and professionalism.
Key ResponsibilitiesThis role will include, but is not limited to:
- Responding to customer enquiries via phone, email, and post
- Managing and updating the booking system
- Processing and managing supplier payments
- Promoting holidays where appropriate
- Supporting monthâend reporting
- Providing general administrative and office support
- Excellent written and verbal communication skills with a warm, professional manner
- Confidence in discussing products with customers
- Close attention to detail and accuracy
- Ability to multitask and work effectively under pressure
- Significant officeâbased experience
About Us
Traveleyes is an awardâwinning international group holiday company which enables blind and visionâimpaired people to travel the world. Sighted travellers join our holidays too, receiving a generous discount in return for guiding and describing the sights.
As the world's first commercial tour operator of its kind, we have been leaders in our field since 2004. Our holidays range from wildlife experiences in Africa and tandem cycling across Europe, to salsa dancing in Cuba and rafting in Costa Rica. Every trip is designed to be inclusive, enriching, and memorable.
What We Offer:- 30 days annual leave plus bank holidays
- Exclusive holiday discounts for you, your friends and family
Customer Service Executive in Leeds employer: Traveleyes
Contact Detail:
Traveleyes Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Executive in Leeds
â¨Tip Number 1
Get to know Traveleyes! Research the company and its mission. When you understand what they stand for, you can tailor your conversations to show how you fit into their purpose-led approach.
â¨Tip Number 2
Practice your communication skills! Since this role is all about delivering high-quality customer experiences, try role-playing with a friend or family member. This will help you feel more confident when speaking with customers.
â¨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple priorities in the past. This will demonstrate that you can handle the fast-paced environment at Traveleyes.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Traveleyes.
We think you need these skills to ace Customer Service Executive in Leeds
Some tips for your application đŤĄ
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so donât be afraid to inject a bit of warmth and enthusiasm into your words. Remember, weâre all about delivering high-quality customer experiences!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Executive. Highlight your relevant experience and skills that match the job description. This shows us that youâve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on showcasing your communication skills, as theyâre key for this role!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy and straightforward â just follow the prompts!
How to prepare for a job interview at Traveleyes
â¨Know the Company Inside Out
Before your interview, take some time to research Traveleyes. Understand their mission, values, and the unique services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of a purpose-led organisation.
â¨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer enquiries in the past, whether by phone or email.
â¨Demonstrate Your Organisational Skills
Since the role involves managing multiple priorities, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and deadlines, and maybe even a time when your organisational skills helped you succeed under pressure.
â¨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential customer issues you might encounter and how you would resolve them. This will help you demonstrate your problem-solving abilities and your commitment to delivering high-quality customer experiences.