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- Tasks: Deliver exceptional customer service and manage bookings in a dynamic environment.
- Company: Join Traveleyes, a pioneering travel company making holidays accessible for everyone.
- Benefits: Enjoy a competitive salary, 30 days leave, pension scheme, and exclusive holiday discounts.
- Other info: Work in a supportive team with opportunities for personal and professional growth.
- Why this job: Be part of a purpose-led team that creates unforgettable travel experiences for all.
- Qualifications: Strong communication skills, attention to detail, and multitasking abilities required.
The predicted salary is between 28000 - 32000 £ per year.
Salary: £28k to £32k per annum
Location: Headingley, Leeds
Hours: Full-time
Traveleyes is seeking a Customer and Operations Executive to join our friendly and supportive team. This is an excellent opportunity for a confident communicator who enjoys delivering high-quality customer experiences and contributing to a purpose-led organisation. The successful candidate will be comfortable speaking with customers by phone and email, be highly organised and able to manage multiple priorities with accuracy and professionalism.
Key Responsibilities
- Responding to customer enquiries via phone, email, and post
- Managing and updating the booking system
- Processing and managing supplier payments
- Promoting holidays where appropriate
- Supporting month-end reporting
- Providing general administrative and office support
Skills and experience required
- Excellent written and verbal communication skills with a warm, professional manner
- Excellent Microsoft Office skills
- Confidence in discussing products with customers
- Close attention to detail and accuracy
- Ability to multitask and work effectively under pressure
- Significant office-based experience
About Us
Traveleyes is an award-winning international group holiday company which enables blind and vision impaired people to travel the world. Sighted travellers join our holidays too, receiving a generous discount in return for guiding and describing the sights. As the world’s first commercial tour operator of its kind, we have been leaders in our field since 2004. Our holidays range from wildlife experiences in Africa and tandem cycling across Europe, to salsa dancing in Cuba and rafting in Costa Rica. Every trip is designed to be inclusive, enriching, and memorable.
What We Offer:
- A Competitive salary
- 30 days annual leave plus bank holidays
- Pension scheme
- Exclusive holiday discounts for you, your friends and family
Industry: Leisure, Travel & Tourism
Employment Type: Full-time
Customer and Operations Executive in Leeds employer: Traveleyes
Contact Detail:
Traveleyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Operations Executive in Leeds
✨Tip Number 1
Get to know Traveleyes! Research our mission and values so you can show us how your skills align with what we do. This will help you stand out when chatting with us during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves speaking with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in previous roles. We love hearing about how you keep everything running smoothly under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Traveleyes.
We think you need these skills to ace Customer and Operations Executive in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer and Operations Executive role. Highlight your relevant experience in customer service and operations, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of communication, let your written application reflect your excellent verbal and written skills. Use a warm and professional tone, just like you would when speaking to our customers.
Be Detail-Oriented: Pay close attention to detail in your application. Double-check for any typos or errors, as accuracy is key in this role. We want to see that you can manage multiple priorities with precision right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Traveleyes!
How to prepare for a job interview at Traveleyes
✨Know the Company Inside Out
Before your interview, take some time to research Traveleyes. Understand their mission, values, and the unique services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their purpose-led organisation.
✨Showcase Your Communication Skills
As a Customer and Operations Executive, strong communication is key. Prepare examples of how you've successfully handled customer enquiries in the past, whether by phone or email. Practising these scenarios can help you convey your warm and professional manner during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities and stay organised. You might want to share specific tools or methods you use to keep track of tasks, especially in a busy office environment. This will highlight your ability to work effectively under pressure.
✨Prepare for Role-Specific Questions
Anticipate questions related to the responsibilities listed in the job description, such as managing bookings or processing payments. Think about your previous experiences that relate to these tasks and be prepared to discuss them in detail, showcasing your attention to detail and accuracy.