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- Tasks: Deliver exceptional customer service and manage bookings for inclusive travel experiences.
- Company: Join Traveleyes, a pioneering company making travel accessible for everyone.
- Benefits: Enjoy a competitive salary, 30 days leave, and exclusive holiday discounts.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping blind and vision-impaired travellers explore the world.
- Qualifications: Strong communication skills and experience in office environments are essential.
The predicted salary is between 28000 - 32000 £ per year.
Salary: £28k to £32k per annum
Location: Headingley, Leeds
Hours: Full-time
Traveleyes is seeking a Customer and Operations Executive to join our friendly and supportive team. This is an excellent opportunity for a confident communicator who enjoys delivering high-quality customer experiences and contributing to a purpose-led organisation. The successful candidate will be comfortable speaking with customers by phone and email, be highly organised and able to manage multiple priorities with accuracy and professionalism.
Key Responsibilities
- Responding to customer enquiries via phone, email, and post
- Managing and updating the booking system
- Processing and managing supplier payments
- Promoting holidays where appropriate
- Supporting month-end reporting
- Providing general administrative and office support
Skills and experience required
- Excellent written and verbal communication skills with a warm, professional manner
- Excellent Microsoft Office skills
- Confidence in discussing products with customers
- Close attention to detail and accuracy
- Ability to multitask and work effectively under pressure
- Significant office-based experience
About Us
Traveleyes is an award-winning international group holiday company which enables blind and vision impaired people to travel the world. Sighted travellers join our holidays too, receiving a generous discount in return for guiding and describing the sights. As the world’s first commercial tour operator of its kind, we have been leaders in our field since 2004. Our holidays range from wildlife experiences in Africa and tandem cycling across Europe, to salsa dancing in Cuba and rafting in Costa Rica. Every trip is designed to be inclusive, enriching, and memorable.
What We Offer:
- A Competitive salary
- 30 days annual leave plus bank holidays
- Pension scheme
- Exclusive holiday discounts for you, your friends and family
Customer and Operations Executive employer: Traveleyes
Contact Detail:
Traveleyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Operations Executive
✨Tip Number 1
Get to know Traveleyes inside out! Research our mission and values, and think about how your skills can contribute to our purpose-led organisation. This will help you stand out when chatting with us during the interview.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you deliver that warm, professional manner we love.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple priorities in past roles. We want to see how you handle pressure and keep everything running smoothly, just like we do at Traveleyes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the travel world.
We think you need these skills to ace Customer and Operations Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our mission at Traveleyes.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer and Operations Executive role. Mention specific examples that demonstrate your excellent communication and organisational skills.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Traveleyes!
How to prepare for a job interview at Traveleyes
✨Know the Company Inside Out
Before your interview, take some time to research Traveleyes. Understand their mission, values, and the unique services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of a purpose-led organisation.
✨Showcase Your Communication Skills
As a Customer and Operations Executive, excellent communication is key. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Practise articulating these scenarios clearly and confidently, as this will demonstrate your ability to engage with customers professionally.
✨Demonstrate Your Organisational Skills
This role requires managing multiple priorities, so be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and deadlines. You might even want to bring a planner or digital tool to show how you manage your workload effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of situations where you had to multitask or deal with a challenging customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your thought process.