At a Glance
- Tasks: Engage with customers, process foreign exchange transactions, and provide travel advice.
- Company: Join Travelex, a leading foreign exchange provider with over 45 years of experience.
- Benefits: Enjoy flexible hours, 25 days holiday, health insurance, and monthly bonuses.
- Why this job: Be part of a dynamic team, help customers travel better, and grow your career.
- Qualifications: Great communication skills and a desire to succeed are essential.
- Other info: Diversity is valued; all applicants are welcome.
Job Type: Permanent
Salary: £13.00 per hour + Monthly Bonus
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.
Benefits:
- A wide range of insurances such as Private Medical, Dental and Critical Illness.
- Discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
- Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
- A wide range of employee discounts provided by Bravo Benefit.
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
- 25 days holiday (pro-rata) plus bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
- Opportunity to earn a monthly bonus on top of base salary for hitting targets.
- Pension with a great Pension Provider – Scottish Widows.
As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.
What will you be doing?
- Nurturing and forming relationships with customers to gain a better understanding of their travel needs.
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals both procedural, operational and customer focused.
- Utilising your keen eye for detail to process daily online FX requests and deliveries.
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
What do I need to have?
- Great Communicator: You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
- Desire to succeed: You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.
About Travelex: We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.
Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
Travel Service Partner employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Service Partner
✨Tip Number 1
Familiarise yourself with Travelex's products and services. Understanding the ins and outs of foreign exchange options will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Showcase your communication skills during any interactions. Practice active listening and be prepared to share personal travel experiences that relate to customer queries, as this can help build rapport.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied shifts. Highlighting your adaptability in previous roles can make you stand out, especially since this position requires a range of working patterns.
✨Tip Number 4
Research the latest trends in travel and foreign exchange. Being knowledgeable about current events and changes in the industry can position you as a trusted advisor to customers, which is key for this role.
We think you need these skills to ace Travel Service Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved travel or foreign exchange. Use keywords from the job description to demonstrate your fit for the Travel Service Partner position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific examples of how you've built relationships with customers in the past and how you can bring that experience to Travelex.
Highlight Communication Skills: Since being a great communicator is essential for this role, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with customers or colleagues in previous positions.
Show Your Desire to Succeed: In your application, express your drive and vision for making a difference in the role. Share your enthusiasm for providing exemplary service and how you plan to contribute to the success of Travelex as a Travel Service Partner.
How to prepare for a job interview at Travelex
✨Show Your Passion for Travel
Make sure to express your love for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs in foreign exchange. This will demonstrate that you genuinely care about providing exemplary service.
✨Demonstrate Strong Communication Skills
As a Travel Service Partner, being a great communicator is key. Practice active listening and be prepared to showcase your ability to build relationships with customers. You might even role-play common customer scenarios to illustrate your skills.
✨Highlight Your Flexibility
Since the job requires flexibility in working hours, be ready to discuss your availability and willingness to adapt to various shifts. Mention any previous experiences where you successfully managed changing schedules.
✨Prepare for Compliance Questions
Familiarise yourself with basic legal and regulatory standards related to foreign exchange. Be prepared to discuss how you would ensure compliance in your role, as this is crucial for maintaining Travelex's reputation and operational integrity.