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- Tasks: Lead a team to deliver excellent customer service in a busy travel money bureau.
- Company: Join Tesco Travel Money, partnered with Travelex, known for fantastic customer service.
- Benefits: Enjoy flexible shifts, 25 days holiday, and a monthly bonus for hitting targets.
- Other info: Great career development opportunities and a supportive, diverse work environment.
- Why this job: Make a real impact by helping customers start their journeys with confidence.
- Qualifications: Passionate people leader with retail experience and a positive attitude.
The predicted salary is between 30000 - 30000 £ per year.
Location: Alfreton
Hours: 37.5 per week
Salary: £14.60 per hour
Contract: Permanent, Full Time
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What We’re Looking For
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and a positive can-do attitude.
What You’ll Be Doing
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPIs and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Money Bureau Manager employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Money Bureau Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they align with your own. This will help you connect with the interviewers and show that you're a great fit for the team.
✨Tip Number 2
Practice your STAR technique! When answering questions, use the Situation, Task, Action, Result method to structure your responses. This will help you clearly demonstrate your experience and achievements in a way that resonates with the interviewers.
✨Tip Number 3
Show off your leadership skills! As a Bureau Manager, you'll need to lead a team effectively. Be ready to share examples of how you've motivated and supported your team in the past, and how you plan to do the same at Tesco.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the team. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
We think you need these skills to ace Tesco Travel Money Bureau Manager
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how you lead from the front and bring out the best in your team, so share examples that highlight your passion for helping others.
Be Detail-Oriented: Since attention to detail is key in our fast-paced environment, make sure your application is free of typos and errors. We appreciate candidates who take the time to review their work and ensure everything is spot on.
Highlight Your Experience: We’re looking for someone with a strong retail background, so don’t hold back on showcasing your relevant experience. Talk about your achievements in driving performance and delivering excellent service – we love to hear success stories!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Travelex
✨Know Your Numbers
As a Bureau Manager, you'll need to drive performance and meet KPIs. Brush up on relevant metrics and be ready to discuss how you've successfully managed targets in the past. This shows you understand the importance of data in delivering excellent service.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Talk about how you’ve motivated teams, resolved conflicts, and celebrated successes. This will demonstrate your ability to lead from the front and bring out the best in your team.
✨Customer Service is Key
Since customer service is at the heart of this role, think of specific instances where you’ve gone above and beyond for customers. Be ready to share these stories to illustrate your passion for delivering fantastic service.
✨Attention to Detail Matters
In a fast-paced environment, attention to detail is crucial. Prepare to discuss how you ensure compliance and accuracy in your work. Mention any systems or processes you’ve implemented to maintain high standards in previous roles.