At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in foreign exchange.
- Company: Join Travelex, a market leader in foreign exchange with a vibrant culture.
- Benefits: Enjoy flexible hours, competitive pay, and a comprehensive benefits package.
- Other info: Opportunities for career growth and a supportive onboarding process.
- Why this job: Make a real impact by guiding customers through their foreign exchange needs.
- Qualifications: Passion for leadership, great communication skills, and a commitment to customer service.
Bureau Manager – Tesco Travel Money
Location: Twickenham
Hours: 32 per week
Salary: £14.10 per hour + £1,326 Annual Location Allowance
Contract: Permanent, Part Time
A job where you can grow, lead, and make a real difference.
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.
What We’re Looking For
- Passionate people leader who leads from the front, bringing out the best the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can do attitude.
What You’ll Be Doing
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you
- ✅ Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- 🧘 Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- ️ Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
- 25 days holiday + bank holidays (pro-rata)
- Monthly bonus: Earn extra when you hit your targets
- Pension plan: With Scottish Widows
- Career development: Access to training, learning pathways, and internal opportunities to grow
What Happens Next
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have. This is a great chance to see how the Bureaus operate, and your
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks. These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements
About Travelex
We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
Ready to apply?
We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Tesco Travel Money Bureau Manager in Twickenham employer: Travelex
At Travelex, we pride ourselves on being an exceptional employer, offering a supportive work culture that values employee wellbeing and growth. As a Bureau Manager in Twickenham, you'll enjoy flexible working hours, a comprehensive benefits package including health discounts, and opportunities for bonuses and career advancement, all while leading a dynamic team in a bustling retail environment. Join us to make a meaningful impact in the world of foreign exchange and be part of a company that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Money Bureau Manager in Twickenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco Travel Money and Travelex. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Bureau Manager. Remember, they want to see your passion for leading and delivering great customer service!
✨Tip Number 3
Show off your people skills! During the interview, highlight your ability to communicate and motivate a team. Share examples of how you've successfully led teams in the past and how you can bring that energy to Tesco Travel Money.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows you're engaged and keen to learn more about how you can contribute to their success. And remember, apply through our website for the best chance!
We think you need these skills to ace Tesco Travel Money Bureau Manager in Twickenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bureau Manager role. Highlight your leadership skills and customer service experience, as these are key to what we’re looking for at Tesco Travel Money.
Show Your Passion:Let your enthusiasm shine through! We want to see your desire to lead a team and deliver exceptional customer experiences. Share examples of how you've motivated others in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way to ensure it reaches us directly and gives you the best chance of standing out in the process.
How to prepare for a job interview at Travelex
✨Know Your Numbers
Since you'll be handling foreign exchange transactions, brush up on your numerical skills. Practice basic calculations and accuracy tests to ensure you're comfortable with the figures. This will not only help you in the interview but also show that you're prepared for the role.
✨Showcase Your Leadership Skills
As a Bureau Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and mentored others in previous roles. Think about specific situations where you helped your team achieve targets or improve customer service.
✨Understand Customer Service Excellence
Familiarise yourself with what exceptional customer service looks like, especially in a financial context. Be ready to discuss how you would handle difficult customer interactions and ensure a positive experience for every client.
✨Engage with the Company’s Vision
Research Travelex and understand their mission to simplify access to international money. Be prepared to discuss how your values align with theirs and how you can contribute to achieving their goals as a Bureau Manager.
