At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in foreign exchange.
- Company: Join Travelex, a leading provider of foreign exchange with over 45 years of experience.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and a comprehensive benefits package.
- Why this job: Be part of a vibrant team that values your input and fosters personal growth.
- Qualifications: Passion for leadership, great communication skills, and a commitment to outstanding customer service.
- Other info: Opportunity for career advancement and monthly bonuses based on performance.
The predicted salary is between 36000 - 60000 £ per year.
Bureau Manager – Tesco Travel Money – Tesco Shoreham – Part Time
Job Type : Permanent, Part Time
Hours per week : 32
Salary: £14.50ph
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.
Benefits:
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Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you see yourself as a natural leader who can galvanise people and showcase best practice but also mentor from behind the scenes to orchestrate a dynamic and efficient team, we want you as our next Bureau Manager.
As an integral part of Tesco Travel Money, you will be placed on-site in one of our bustling Bureaus situated within an Tesco retail store. Thousands of customers will step foot through the door each day, with many looking for help and guidance on all aspects of foreign exchange. We want to not only be the preferred provider of foreign exchange, but we also want to lay down a marker when it comes to being at the forefront in delivering detailed and concise advice paired with an exceptional customer and buying experience. This is where we need people like you to join the business and help us achieve our vision.
What will you be doing?
What do I need to have?
What does the interview process look like?
Step 1 – Our team of Talent Acquisition Partners or Area Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test that you’ll need to complete.
Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Area Manager face-to-face and have the opportunity to see what the working environment looks like. The Area Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.
Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as a candidate who has dedicated your time to meet with us. Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Money Bureau Manager employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Money Bureau Manager
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current trends. Being knowledgeable about currency fluctuations and customer needs will help you stand out during interviews, showing that you're proactive and passionate about the role.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated your team to achieve targets or improved customer service, as this aligns perfectly with what Travelex is looking for.
✨Tip Number 3
Engage with potential customers or colleagues in the industry on social media platforms like LinkedIn. Building connections can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Prepare for the numerical and accuracy test by practising relevant exercises beforehand. Brush up on basic maths and data entry skills to ensure you feel confident and ready to impress during the assessment stage of the interview.
We think you need these skills to ace Tesco Travel Money Bureau Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your leadership skills and ability to deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading teams and your understanding of the foreign exchange industry. Mention how your values align with Travelex's mission and how you can contribute to their success.
Highlight Relevant Skills: Emphasise your communication and motivational skills in your application. Provide examples of how you've successfully led teams and improved customer service in previous roles.
Prepare for the Interview Process: Familiarise yourself with the interview steps outlined in the job description. Be ready to discuss your experience in detail and prepare for the numerical and accuracy test by practising similar questions.
How to prepare for a job interview at Travelex
✨Show Your Leadership Skills
As a Bureau Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you nurtured their skills and improved customer service.
✨Communicate Effectively
Great communication is key for this role. Practice articulating your thoughts clearly and listen actively during the interview. Be ready to discuss how you build relationships with both customers and team members.
✨Understand Customer Service Excellence
Be prepared to discuss what exceptional customer service looks like to you. Think of specific instances where you went above and beyond to ensure a positive experience for customers, as this will resonate well with the interviewers.
✨Brush Up on Numerical Skills
Since the role involves handling money, expect a numerical and accuracy test during the interview process. Practise basic calculations and ensure you're comfortable with financial transactions to showcase your attention to detail.