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- Tasks: Help customers with foreign exchange needs and promote Travelex products.
- Company: Join Travelex, a global leader in foreign exchange since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programs, and a pension scheme.
- Why this job: Perfect for travel lovers wanting to make a difference in customer service.
- Qualifications: Excellent communication skills and a drive to succeed are essential.
- Other info: Part-time role with opportunities for bonuses and overtime.
Tesco Travel Money Advisor – Tesco Stourbridge – Part Time
Job Type: Permanent – Part Time
Hours per week: 12 hours
Salary: £13.00 per hour + Monthly Bonus
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday.
Benefits:
- A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
- Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
- A wide range of employee discounts provided by Bravo Benefit
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
- 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days
- Opportunity to earn a monthly bonus on top of base salary for hitting targets
- Pension with a great Pension Provider – Scottish Widows.
Exchange your job for a new career with limitless destinations at Travelex.
Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (RSA).
As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.
What will you be doing?
- Nurturing and forming relationships with customers to gain a better understanding of their travel
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals both procedural, operational and customer focused
- Utilising your keen eye for detail to process daily online FX request and deliveries
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
What do I need to have?
- Great Communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
- Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Tesco Travel Money Advisor employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Money Advisor
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current trends. Being knowledgeable about currency rates and travel money options will help you stand out as a candidate who can provide valuable insights to customers.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about travel. This will help you become more comfortable discussing travel needs and promoting services, which is crucial for the role.
✨Tip Number 3
Show your enthusiasm for travel and customer service during any interactions. Share personal travel experiences or how you’ve helped others with their travel plans to demonstrate your passion for the industry.
✨Tip Number 4
Be prepared to discuss how you handle performance goals and customer service challenges. Think of examples from past experiences where you successfully met targets or resolved customer issues, as this will highlight your drive to succeed.
We think you need these skills to ace Tesco Travel Money Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Travel Money Advisor. Emphasise your communication skills and any previous customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific examples of how you've helped customers in the past and why you want to work for Travelex at Tesco.
Highlight Flexibility: Since the job requires flexible working hours, make sure to mention your availability and willingness to work various shifts. This shows you're adaptable and ready to meet the company's needs.
Showcase Your Drive: In your application, express your motivation to succeed and make a difference in the role. Use phrases that demonstrate your enthusiasm for providing excellent service and achieving performance goals.
How to prepare for a job interview at Travelex
✨Show Your Passion for Travel
Since the role is all about helping customers with their travel money needs, express your enthusiasm for travel. Share personal experiences or destinations you love, as this will resonate with the interviewers and demonstrate your genuine interest in the position.
✨Demonstrate Excellent Communication Skills
As a Travel Money Advisor, you'll need to communicate effectively with customers. During the interview, practice active listening and articulate your thoughts clearly. Use examples from past experiences where you've successfully communicated with clients or resolved issues.
✨Highlight Your Customer Service Experience
This role requires building relationships with customers. Be prepared to discuss your previous customer service roles and how you went above and beyond to meet customer needs. Specific examples will help illustrate your ability to provide excellent service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as a difficult customer or a high-pressure environment. Think of scenarios from your past work experience and how you managed them, focusing on your problem-solving skills and ability to stay calm under pressure.
