At a Glance
- Tasks: Engage with customers, process foreign exchange transactions, and provide travel advice.
- Company: Travelex is a leading foreign exchange provider with a trusted brand since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and a monthly bonus.
- Other info: This role offers opportunities for overtime and additional holiday days.
- Why this job: Join a vibrant team, help customers travel better, and grow your career in a dynamic environment.
- Qualifications: Great communication skills and a desire to succeed are essential.
The predicted salary is between 24000 - 36000 £ per year.
Bureau Manager – Tesco Travel Money
Location: Newton Abbot
Hours: 30 per week
Salary: £22,838 per annum
Contract: Permanent, Full Time
A job where you can grow, lead, and make a real difference
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.
What We’re Looking For
- Passionate people leader who leads from the front, bringing out the best the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail‑based background with a passion for great customer service and displaying a positive can‑do attitude.
What You’ll Be Doing
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast‑paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
- 25 days holiday + bank holidays (pro‑rata)
- Monthly bonus: Earn extra when you hit your targets
- Pension plan: With Scottish Widows
- Career development: Access to training, learning pathways, and internal opportunities to grow
What Happens Next
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have. This is a great chance to see how the Bureaus operate, and your
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre‑employment checks. These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements
About Travelex
We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
Ready to apply?
We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Tesco Travel Bureau Manager employer: Travelex
Travelex is an exceptional employer that prioritises employee wellbeing and growth, offering a flexible work environment with 25 days of holiday and opportunities for overtime. With a strong focus on nurturing relationships and delivering outstanding customer service, employees benefit from comprehensive health insurances, wellness programmes, and a supportive team culture that values diversity and inclusivity. Join us at Tesco, where your passion for travel and commitment to excellence can flourish in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Bureau Manager
✨Tip Number 1
Familiarise yourself with Travelex's products and services. Understanding their offerings will not only help you in conversations with customers but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Showcase your communication skills by engaging with potential customers on social media or community forums. This will help you build a rapport and demonstrate your ability to connect with people, which is crucial for this role.
✨Tip Number 3
Research the latest trends in foreign exchange and travel. Being knowledgeable about current events and market changes can set you apart as a candidate who is proactive and informed.
✨Tip Number 4
Network with current or former employees of Travelex. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Tesco Travel Bureau Manager
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Tesco Travel Bureau Manager position. Tailor your application to highlight how your skills and experiences align with what Travelex is looking for.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and foreign exchange. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet performance goals.
Write a Strong Cover Letter:In your cover letter, express your passion for travel and customer service. Highlight specific examples of how you've successfully built relationships with customers and provided exceptional service in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Travelex
✨Show Your Passion for Travel
Make sure to express your love for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs in foreign exchange. This will demonstrate that you genuinely care about providing exemplary service.
✨Highlight Your Communication Skills
As a Travel Bureau Manager, strong communication is key. Prepare examples of how you've successfully built relationships with customers in the past. Emphasise your ability to listen and understand their needs, which aligns with the role's requirements.
✨Demonstrate Your Desire to Succeed
Showcase your drive and ambition by discussing your previous achievements and how you plan to contribute to Travelex's success. Mention specific goals you've set for yourself in past roles and how you achieved them.
✨Familiarise Yourself with Travelex Products
Before the interview, take some time to research Travelex's products and services. Being knowledgeable about what they offer will allow you to speak confidently about how you can assist customers and position yourself as a trusted advisor.
