Tesco Travel Bureau Manager

Travelex Hornchurch, England, United Kingdom

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Travelex Hornchurch, England, United Kingdom

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Bureau Manager – Tesco Travel Money – Tesco Romford

Job Type: Permanent, Part Time

Hours per week: 30 hours

Salary: £15.00 per hour

Working Patterns: Flexible shifts between Monday and Sunday, with a monthly or weekly rota.

Benefits:

• A comprehensive benefits package including discounted insurance, health checks, and employee discounts.
• Wellness programmes covering physical, mental, and financial wellbeing.
• Flexible hours, shift patterns, and opportunities for overtime.
• 25 days holiday (pro-rata), bank holidays, and the option to sell days.
• Monthly bonus potential based on targets.
• Pension scheme with Scottish Widows.

At Travelex, we value our people. We seek a natural leader who can motivate and mentor a team, ensuring an exceptional customer experience at our Tesco-based foreign exchange bureaus. If you are passionate about leading teams, delivering excellent service, and meeting targets, we want to hear from you.

Key Responsibilities:

• Manage and develop a team of Travel Service Partners.
• Ensure high standards of customer service and team performance.
• Review customer feedback and implement process improvements.
• Accurately process foreign exchange transactions.
• Meet operational, procedural, and customer service KPIs.
• Handle online FX requests and deliveries.
• Ensure compliance with legal and regulatory standards.

Essential Skills and Experience:

• Leadership skills with the ability to motivate diverse teams.
• Excellent communication and relationship-building skills.
• Strong customer service orientation.
• Drive to succeed and make a positive impact.

Interview Process:

1. Initial screening call with Talent Acquisition or Area Manager.
2. Online interview including a numerical and accuracy test.
3. Visit to the bureau for a face-to-face meeting with the Area Manager.
4. Job offer following a successful visit, with reference checks.

About Travelex:

Founded in 1976, Travelex is a leading provider of foreign exchange services, with a global network and a trusted brand. Our mission is to simplify access to international money for our customers.

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Other

Industries

• Financial Services, Consumer Services, Retail

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