At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage travel money needs.
- Company: Join Tesco Travel Money, a leader in customer service and travel solutions.
- Benefits: Enjoy flexible shifts, 25 days holiday, and a monthly bonus for hitting targets.
- Other info: Diverse workplace with opportunities for career development and personal growth.
- Why this job: Make a real difference while growing your career in a dynamic environment.
- Qualifications: Passionate people leader with retail experience and a focus on customer service.
The predicted salary is between 28548 - 28548 £ per year.
A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What We’re Looking For
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What You’ll Be Doing
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPIs and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Tesco Travel Bureau Manager employer: Travelex
At Tesco Travel Money in Abingdon, we are committed to fostering a vibrant work culture where passionate leaders thrive and make a tangible impact. Our employees enjoy a range of benefits including flexible shifts, comprehensive wellbeing support, and ample opportunities for career development, all while being part of a diverse team dedicated to delivering exceptional customer service. Join us to not only grow your career but also to help our customers embark on their journeys with confidence.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Bureau Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they align with your own. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! As a Bureau Manager, you'll need to demonstrate your ability to lead and inspire a team. Think of specific examples where you've successfully motivated others or improved performance, and be ready to share them.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. Remember, at Tesco Travel Money, delivering fantastic service is key, so make sure your passion shines through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Tesco Travel Bureau Manager
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for leading a team and delivering fantastic customer service. Share examples of how you've motivated others and made a difference in previous roles.
Be Detail-Oriented:We love a good communicator who pays attention to the little things! Make sure your application is free from typos and clearly outlines your relevant experience, especially in retail and performance-driven environments.
Highlight Your Achievements:Don’t just list your responsibilities; tell us about your successes! Whether it’s hitting KPIs or improving team performance, we want to know how you’ve driven results in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Tesco Travel Money!
How to prepare for a job interview at Travelex
✨Show Your Leadership Skills
As a Bureau Manager, you'll need to lead from the front. Prepare examples of how you've successfully led a team in the past, highlighting your ability to motivate and inspire others. Think about specific situations where you turned challenges into successes.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've driven revenue and performance in previous positions. This shows that you understand the business side of things and can contribute to the company's success.
✨Customer Service is Key
Since delivering fantastic customer service is crucial, prepare to share stories that demonstrate your commitment to customer satisfaction. Think about times when you went above and beyond for a customer and how that impacted their experience.
✨Attention to Detail Matters
In this role, attention to detail is essential. Be prepared to discuss how you ensure compliance and accuracy in your work. You might want to mention any systems or processes you’ve implemented to maintain high standards in your previous roles.
