At a Glance
- Tasks: Lead a team to deliver excellent customer service in a busy travel money bureau.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Enjoy flexible shifts, 25 days holiday, and monthly bonuses.
- Other info: Great career development opportunities and a supportive work environment.
- Why this job: Make a real impact by helping customers start their journeys with confidence.
- Qualifications: Passionate people leader with retail experience and a positive attitude.
The predicted salary is between 21996 - 21996 £ per year.
Position Summary
Location: Edinburgh, Corstorphine
Hours: 30 hours a week
Salary: £21,996 per annum
Contract: Permanent, Part Time
About the Role
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What We’re Looking For
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail‑based background with a passion for great customer service and a positive can‑do attitude.
What You’ll Be Doing
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast‑paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s In It For You
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We get it – life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro‑rata)
- Monthly bonus: Earn extra when you hit your targets
- Pension plan: With Scottish Widows
- Career development: Access to training, learning pathways, and internal opportunities to grow
What Happens Next
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre‑employment checks, which include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements.
About Travelex
We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
Tesco Bureau Manager employer: Travelex
At Tesco Travel Money in Edinburgh, we are committed to fostering a vibrant work culture that prioritises employee wellbeing and growth. As a Bureau Manager, you will enjoy flexible working hours, comprehensive benefits including private medical insurance, and opportunities for career development, all while leading a passionate team dedicated to delivering exceptional customer service. Join us to be part of a supportive environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Bureau Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco Travel Money and Travelex. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the online interview by rehearsing common questions related to leadership and customer service. Think about examples from your past experiences that highlight your skills and how you can bring value to the Bureau Manager role.
✨Tip Number 3
Show off your people skills! During the bureau visit, engage with the team and demonstrate your ability to lead and support others. Ask questions about their experiences and share your own insights to create a connection and showcase your passion for great customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to your interviewer can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tesco Bureau Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you lead from the front and bring out the best in your team!
Be Detail-Oriented:Pay attention to the details in your application. Make sure to highlight your experience with compliance metrics and performance improvement, as these are key for us at Tesco Travel Money.
Tailor Your Application:Customise your application to reflect the skills and experiences that match the Bureau Manager role. Use keywords from the job description to show us you’re a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you started on your journey with Tesco Travel Money!
How to prepare for a job interview at Travelex
✨Know Your Numbers
As a Bureau Manager, you'll need to drive performance and meet KPIs. Brush up on relevant metrics and be ready to discuss how you've achieved targets in the past. This shows you understand the importance of data in delivering excellent service.
✨Showcase Your Leadership Style
They’re looking for a passionate people leader. Prepare examples of how you've led teams in the past, highlighting your communication skills and ability to motivate others. Think about specific situations where you brought out the best in your team.
✨Customer Service is Key
Since this role revolves around fantastic customer service, come armed with stories that demonstrate your commitment to customer satisfaction. Be ready to explain how you handle difficult situations and ensure customers leave happy.
✨Familiarise Yourself with Compliance
Understanding compliance metrics is crucial for this position. Research what compliance means in the context of foreign exchange and be prepared to discuss how you would ensure your bureau meets these standards while maintaining excellent service.
