At a Glance
- Tasks: Lead a team to deliver excellent customer service and manage travel money transactions.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Enjoy flexible shifts, 25 days holiday, and monthly bonuses.
- Other info: Access to training and career development opportunities.
- Why this job: Make a real difference while growing your career in a dynamic environment.
- Qualifications: Passion for customer service and experience in retail leadership.
The predicted salary is between 22000 - 33000 £ per year.
Location: Southampton
Hours: 37.5 per week
Salary: £27,495 per annum
Contract: Temporary, Full Time - until May 2027
A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What We’re Looking For:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What You’ll Be Doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What Happens Next:
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks.
About Travelex:
We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Bureau Manager in Southampton employer: Travelex
Travelex at Manchester Airport is an exceptional employer, offering a vibrant work culture where team collaboration and customer satisfaction are at the forefront. With flexible shifts, a monthly bonus, and ample opportunities for career development, employees can thrive both personally and professionally while contributing to a dynamic team dedicated to making a meaningful impact in the travel money sector.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Bureau Manager in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco Travel Money and Travelex. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership, customer service, and performance metrics. Think of examples from your past experiences that highlight your skills and achievements. We want to see how you can bring your A-game to the Bureau Manager role!
✨Tip Number 3
Show off your people skills! As a Bureau Manager, you'll be leading a team, so be ready to discuss how you motivate and support your colleagues. Share stories about how you've successfully managed teams in the past and how you celebrate successes together.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you figure out if it's the right fit for you. Plus, it’s a great way to engage with the interviewer and leave a lasting impression!
We think you need these skills to ace Tesco Travel Bureau Manager in Southampton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service and team leadership shine through. We want to see how you can bring out the best in your team and create a positive atmosphere.
Be Detail-Oriented:Make sure to highlight your attention to detail in your application. Mention any experience you have with compliance metrics or performance reviews, as this is key for us in maintaining our high standards.
Tailor Your Experience:Don’t just send a generic application! Tailor it to reflect your retail background and how it aligns with the Bureau Manager role. We love seeing how your past experiences can contribute to our success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Travelex
✨Know Your Numbers
As a Bureau Manager, you'll need to drive performance and meet KPIs. Brush up on relevant metrics and be ready to discuss how you've achieved targets in the past. This shows you understand the importance of data in delivering excellent service.
✨Showcase Your Leadership Style
Prepare examples of how you've led a team in previous roles. Highlight your ability to motivate and support your team while driving results. This will demonstrate that you can lead from the front and bring out the best in others.
✨Customer Service is Key
Be ready to share specific instances where you've gone above and beyond for customers. Tesco Travel Money prides itself on fantastic customer service, so showing your passion for helping others will resonate well with the interviewers.
✨Familiarise Yourself with Compliance
Understanding compliance metrics is crucial for this role. Research what compliance means in the context of foreign exchange and be prepared to discuss how you ensure adherence to standards in your previous positions.
