At a Glance
- Tasks: Welcome customers and provide expert travel money advice in a friendly team.
- Company: Join Tesco Travel Money, partnered with Travelex, a leader in foreign exchange.
- Benefits: Enjoy private medical insurance, flexible shifts, and 25 days holiday plus bonuses.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Kickstart your career while helping customers start their journeys with confidence.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 22000 - 26000 £ per year.
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you'll be part of a friendly team in one of our Bureau, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you're looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.
What the job involves:
- Welcoming customers, building relationships and delivering fantastic customer service.
- Understanding what matters most to each customer and helping them with their travel money needs.
- Putting your training into action and offering expert advice on our products and services.
- Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Working together as a team driving performance, delivering excellence and celebrating success together.
- Following company processes and paying attention to the detail to ensure everything stays on track.
Skills and attributes:
- A great communicator who has a passion for great customer service.
- Someone who actively listens to understand our customer needs and create a fantastic customer experience.
- A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
- A real team player who's ready to learn, grow and develop as part of our amazing team.
Application process:
- Application review – Our team will take a look and get in touch if your experience matches what we're looking for.
- Online interview – You'll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have.
- Offer – If it's a good fit, we'll offer you the role and support you through onboarding.
About Travelex:
We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we've helped millions of people access international money quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
Benefits:
- Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: programmes to help with physical, mental, and financial wellness.
- Flexible shifts: patterns to suit different lifestyles, with overtime available.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: earn extra when you hit your targets.
- Pension plan: with Scottish Widows.
- Career development: access to training, learning pathways, and internal opportunities to grow.
What happens next:
Once you apply, here's what to expect.
Tesco Travel Money Advisor in Ripon employer: Travelex
At Tesco Travel Money, we are committed to fostering a supportive and dynamic work environment where our Travel Money Advisors can thrive. With a focus on exceptional customer service, our team enjoys flexible shifts, comprehensive wellbeing support, and ample opportunities for career development, all while being part of a friendly community that celebrates success together. Join us in making a difference in our customers' journeys and experience the rewarding benefits of working with a trusted name in foreign exchange.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Money Advisor in Ripon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco Travel Money and Travelex. Understanding their values and services will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for the online interview by brushing up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer – this will really impress them!
✨Tip Number 3
Be yourself! During the bureau visit, let your personality shine through. They’re looking for someone who fits into their friendly team, so don’t be afraid to show your enthusiasm and positive attitude.
✨Tip Number 4
Follow up! After your interview and bureau visit, send a quick thank-you note to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tesco Travel Money Advisor in Ripon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your passion for customer service in your application. We want to see how you can create fantastic experiences for our customers, so share any relevant examples that showcase your communication skills and ability to build relationships.
Be Detail-Oriented:Attention to detail is key in this role, especially when processing transactions. In your written application, mention any experiences where you've had to follow processes closely or manage details effectively. This will show us you're the right fit for our fast-paced environment.
Express Your Team Spirit:We're all about teamwork at Tesco Travel Money. In your application, let us know how you've collaborated with others in the past. Share stories that demonstrate your positive attitude and willingness to support your teammates, as we value those who can drive performance together.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get back to you quickly. Plus, it shows us you're keen on joining our amazing team!
How to prepare for a job interview at Travelex
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you can relate your past experiences to the role of a Travel Money Advisor. Be ready to share examples of how you've gone above and beyond for customers in the past.
✨Practice Active Listening
During the interview, show that you can actively listen. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions and demonstrate your ability to build relationships, just like you would with customers.
✨Familiarise Yourself with Currency Exchange
Since you'll be dealing with foreign exchange transactions, it’s a good idea to have a basic understanding of currency conversion. Brush up on some common currencies and practice a few conversion exercises to feel more confident during the interview.
✨Show Your Team Spirit
Emphasise your teamwork skills during the interview. Share stories that highlight your ability to work collaboratively and celebrate successes with your team. This will show that you're not just focused on individual performance but also on contributing to the overall success of the Bureau.
