At a Glance
- Tasks: Lead a dynamic team at Edinburgh Airport, delivering top-notch customer service.
- Company: Join Travelex at Edinburgh Airport, where we value growth and teamwork.
- Benefits: Enjoy flexible shifts, competitive salary, and wellness support.
- Other info: Access to career development and a supportive, diverse work environment.
- Why this job: Make a real difference while helping customers start their journeys with confidence.
- Qualifications: Passion for leadership, great communication skills, and retail experience.
The predicted salary is between 30030 - 30030 £ per year.
Location: Edinburgh Airport
Hours: 37.5 per week, shift work between 4am and 10pm, Monday to Sunday
Salary: £30,030.00 per annum, pro rata
Contract: Permanent, Full time
A job where you can grow, lead, and make a real difference. At Edinburgh Airport, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence.
As a Team Leader, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What We’re Looking For:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance, and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What You’ll Be Doing:
- Leading, supporting, and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to detail to ensure everything stays on track.
What’s In It For You:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
Equal Opportunity: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Retail Team Leader employer: Travelex
Travelex at Manchester Airport is an exceptional employer, offering a vibrant work culture where team collaboration and customer satisfaction are at the forefront. With flexible shifts, a monthly bonus, and ample opportunities for career development, employees can thrive both personally and professionally while contributing to a dynamic team dedicated to making a meaningful impact in the travel money sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Edinburgh Airport and Travelex. Understand their values and what they stand for. This will help you connect your experience with their mission and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved performance. Be ready to share how you’ve driven results in a retail environment, as this will resonate well with the hiring team.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. Remember, they’re looking for someone who can deliver fantastic service consistently, so let your passion shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for leading a team shine through. We want to see how you bring out the best in others and your commitment to delivering fantastic customer service.
Be Detail-Oriented:Make sure to highlight your attention to detail in your application. We’re looking for someone who leaves no stone unturned, so mention any experiences where you’ve successfully managed compliance or driven performance.
Use Clear Communication:As a great communicator, your application should reflect that! Write clearly and concisely, showcasing your ability to convey information effectively. This will give us a taste of how you’ll communicate with your team and customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Edinburgh Airport.
How to prepare for a job interview at Travelex
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Team Leader inside out. Familiarise yourself with the company’s values, especially their commitment to fantastic customer service. This will help you demonstrate your passion for the role and how you can contribute to their mission.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you’ve driven revenue and delivered excellent customer service. This will show that you’re not just a great communicator but also a proactive leader who can inspire others.
✨Be Data-Driven
Since the role involves reviewing data to drive performance, come prepared with insights on how you’ve used data in previous roles. Discuss specific KPIs you’ve worked towards and how you celebrated successes with your team. This will illustrate your analytical skills and your ability to meet targets.
✨Embrace Flexibility
Given the shift work involved, express your willingness to adapt to different schedules. Share any past experiences where you’ve successfully managed flexible working hours. This shows that you understand the demands of the role and are ready to contribute positively to the team’s dynamic.
