Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in foreign exchange.
- Company: Join Travelex, a market leader in foreign exchange with a vibrant culture.
- Benefits: Enjoy competitive salary, bonuses, flexible hours, and extensive employee discounts.
- Why this job: Make a real impact by mentoring your team and enhancing customer experiences.
- Qualifications: Passion for leadership, great communication skills, and a commitment to excellent service.
The predicted salary is between 22000 - 30000 £ per year.
Bureau Manager ASDA Travel Money Luton
Job Type: Permanent Full Time
Hours per week: 37.5 hours
Salary: 27 495 per annum Monthly Bonus
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team you will receive a monthly or weekly rota.
Benefits
A comprehensive voluntary benefits package which provides discounted corporate rates to a wide range of insurances such as Private Medical Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens) Allergy Intolerance and Other Health Tests.
Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical mental and financial.
A wide range of employee discounts provided by Bravo Benefit.
Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex as well as the option to sell days.
Opportunity to earn a monthly bonus on top of base salary for hitting targets.
Pension with a great Pension Provider Scottish Widows.
About the Role
As an integral part of ASDA Travel Money you will be placed on-site in one of our bustling Bureaus situated within an ASDA retail store. Thousands of customers will step foot through the door each day with many looking for help and guidance on all aspects of foreign exchange. We want to not only be the preferred provider of foreign exchange but we also want to lay down a marker when it comes to being at the forefront in delivering detailed and concise advice paired with an exceptional customer and buying experience.
What will you be doing
Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with ASDA Travel Money.
Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available.
Focusing and reviewing customer feedback service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
Engaging with customers to process all foreign exchange transactions accurately and efficiently.
Delivering on key performance goals both procedural operational and customer focused.
Utilising your keen eye for detail to process daily online FX request and deliveries.
Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency.
What do I need to have
A passion for leading – Youll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives putting in place effective processes and procedures to achieve your goals.
Great communicator and motivator Youll find talking with people and building relationships comes naturally to you. Youll not only be a great talker but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
Great customer service matters to you. You know what good service looks like you understand the ramification of delivering bad service and a poor customer experience so you make it your goal to deliver exemplary service in every interaction.
Desire to succeed. Youll have the drive and vision to want to make a difference to enjoy what you do care about the impact you have and the way you make people feel.
What does the interview process look like
Step 1: Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
Step 2: Youll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test that you’ll need to complete.
Step 3: If successful you will then be invited to visit the bureau where you will meet with the Area Manager face-to-face and have the opportunity to see what the working environment looks like. The Area Manager will be able to tell you more about the day‑to‑day responsibilities and answer any remaining questions you have.
Step 4: If the bureau visit goes well we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful we’ll still reach out to you to provide detailed feedback. We owe you that much as a candidate who has dedicated your time to meet with us. Please note as part of the onboarding process you will be required to clear our reference check company standards. We have a dedicated team who will support you through the process.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers access to international money however and whenever.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status veteran status or disability status.
Key Skills
- Agency
- Data Mining
- Administration Support
- Brand Development
- Import & Export
- Account Opening
Employment Type: Full Time
Experience: years
Vacancy: 1
#J-18808-Ljbffr
Retail Team Leader employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travelex and ASDA Travel Money. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Bureau Manager. Remember, they want to see your leadership skills and customer service passion shine through!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your leadership skills and customer service experience. We want to see how you can galvanise a team and deliver exceptional results, so don’t hold back!
Showcase Your Passion: Let us know why you’re excited about the Retail Team Leader role at Travelex. Share your enthusiasm for leading dynamic teams and providing top-notch customer experiences. We love candidates who are genuinely passionate about what they do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the role. We appreciate clarity and focus!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Travelex. We can’t wait to hear from you!
How to prepare for a job interview at Travelex
✨Know Your Numbers
Since you'll be dealing with foreign exchange, brush up on your numerical skills. Practice basic calculations and accuracy tests to ensure you're comfortable with the financial aspects of the role. This will not only help you in the interview but also show that you're serious about the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved customer service. This will demonstrate your ability to galvanise and mentor others, which is crucial for the Bureau Manager role.
✨Understand Customer Service Excellence
Familiarise yourself with what exceptional customer service looks like, especially in a retail environment. Be ready to discuss how you would handle difficult customer interactions and ensure a positive experience. This shows that you value customer satisfaction, which is key for Travelex.
✨Be Flexible and Adaptable
Since the job requires flexibility with shifts, be prepared to discuss your availability and willingness to adapt to different working patterns. Highlight any previous experiences where you've successfully managed changing schedules or unexpected challenges.