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- Tasks: Support customers with foreign exchange and enhance their travel experience.
- Company: Join Travelex, a leading provider of foreign exchange with a focus on exceptional service.
- Benefits: Enjoy flexible hours, 25 days holiday, wellness programmes, and employee discounts.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Be a travel money ambassador and make a real difference in customers' journeys.
- Qualifications: Great communication skills and a passion for helping others.
Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth down to its hard-working people. It's their desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (RSA).
Benefits
- Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
- A wide range of employee discounts provided by Bravo Benefit.
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
- 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
- Opportunity to earn a monthly bonus on top of base salary for hitting targets.
- Pension with a great Pension Provider - Scottish Widows.
- A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
Role Overview
As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.
Key Responsibilities
- Nurturing and forming relationships with customers to gain a better understanding of their travel.
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals both procedural, operational and customer focused.
- Utilising your keen eye for detail to process daily online FX requests and deliveries.
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
Desired Qualities
- Great Communicator - talk with people and build relationships naturally; good listener who is understanding of people and their needs.
- Desire to succeed - drive and vision to want to make a difference, enjoy what you do, care about the impact, and make people feel valued.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Retail Sales Assistant employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travelex. Understand their values and what makes them tick. This way, you can show them that you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your people skills! As a Retail Sales Assistant, you'll be chatting with customers all day. Try role-playing with a friend or family member to get comfortable with building relationships and providing great service. The more natural you are, the better!
✨Tip Number 3
Show off your travel knowledge! If you love to travel, share your experiences during the interview. Talk about your favourite destinations and how they relate to the services Travelex offers. This will help you connect with the team and show you're passionate about the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Travelex family. Plus, it’s super easy to do!
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm for exploring new places and cultures. This will resonate with us at Travelex, as we value team members who genuinely care about travel.
Highlight Your Customer Service Skills: Make sure to emphasise your ability to connect with customers and provide exceptional service. Use examples from previous roles where you’ve gone above and beyond to help someone out. We’re looking for great communicators who can build relationships naturally!
Be Detail-Oriented: Since accuracy is key in processing foreign exchange transactions, showcase your attention to detail in your application. Mention any relevant experiences where you’ve had to be meticulous, whether it’s in a previous job or a project. We appreciate candidates who understand the importance of precision!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the benefits we offer. Plus, it shows us you’re serious about joining the Travelex team!
How to prepare for a job interview at Travelex
✨Know Your Stuff
Before heading into the interview, make sure you research Travelex and their services. Understand their foreign exchange options and be ready to discuss how you can help customers with their travel needs. This shows your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Retail Sales Assistant, being a great communicator is key. Practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you've successfully built relationships with customers or resolved issues. This will demonstrate your ability to connect with people.
✨Demonstrate Your Desire to Succeed
Travelex values individuals who are driven and passionate about making a difference. Be prepared to share your motivations and what success looks like for you. Highlight any previous achievements that showcase your ambition and dedication to providing excellent service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This not only shows your interest but also gives you a chance to learn more about the company culture and expectations. Consider asking about team dynamics or how success is measured in the role.