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- Tasks: Assist customers with foreign exchange transactions and provide travel money advice.
- Company: Travelex is a leading provider of foreign exchange, simplifying access to international money since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and a monthly bonus for hitting targets.
- Why this job: Join a vibrant team, make a difference in customer experiences, and explore limitless career opportunities.
- Qualifications: Great communication skills and a desire to succeed in a customer-focused environment.
- Other info: Part-time role with 16 hours per week and potential for overtime.
Customer Service Advisor – Asda Travel Money, Canterbury – Part Time
Job Type: Permanent, Part-Time
Hours per week: 16
Salary: £13 per hour + Monthly Bonus
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday.
Benefits:
- A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
- Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
- A wide range of employee discounts provided by Bravo Benefit
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
- 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days
- Opportunity to earn a monthly bonus on top of base salary for hitting targets
- Pension with a great Pension Provider – Scottish Widows.
Exchange your job for a new career with limitless destinations at Travelex.
Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (RSA).
As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.
What will you be doing?
- Nurturing and forming relationships with customers to gain a better understanding of their travel
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals both procedural, operational and customer focused
- Utilising your keen eye for detail to process daily online FX request and deliveries
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
What do I need to have?
- Great Communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
- Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Retail Sales Assistant employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Familiarise yourself with the foreign exchange market and Travelex's services. Understanding the products you’ll be dealing with will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about travel experiences. This will help you become more comfortable discussing travel money options and building rapport with customers.
✨Tip Number 3
Showcase your flexibility and willingness to work various shifts during your interview. Highlighting your adaptability will demonstrate that you’re a great fit for the part-time role and can meet the needs of the business.
✨Tip Number 4
Research Travelex’s company culture and values. Being able to articulate how your personal values align with theirs during the interview will show that you’re genuinely interested in being part of their team.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Sales Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or retail. Use bullet points to make it easy to read, and include specific examples of how you've successfully engaged with customers in the past.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and travel. Mention why you want to work for Travelex specifically and how you can contribute to their mission of providing exceptional service.
Highlight Your Communication Skills: Since the role requires great communication skills, provide examples in your application that demonstrate your ability to build relationships with customers. This could include previous roles where you successfully resolved customer issues or provided tailored advice.
How to prepare for a job interview at Travelex
✨Show Your Customer Service Skills
As a Retail Sales Assistant, your ability to communicate effectively is crucial. Prepare examples of how you've successfully interacted with customers in the past, showcasing your listening skills and problem-solving abilities.
✨Demonstrate Your Passion for Travel
Since this role involves foreign exchange and travel, express your enthusiasm for travel and share any personal experiences. This will help you connect with the interviewers and show that you understand the importance of their services.
✨Understand Travelex's Products
Familiarise yourself with the range of products and services offered by Travelex. Being knowledgeable about their offerings will demonstrate your commitment and readiness to be an ambassador for the brand.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle customer interactions. Think through potential situations you might face in the role and how you would respond to ensure customer satisfaction.
