Retail Sales Assistant

Retail Sales Assistant

Paisley Full-Time 27000 - 36000 £ / year (est.) No home office possible
Travelex

At a Glance

  • Tasks: Engage with customers, process foreign exchange transactions, and provide travel money advice.
  • Company: Travelex is a leading foreign exchange provider with a trusted brand since 1976.
  • Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and a monthly bonus.
  • Why this job: Join a vibrant team, help travellers, and enjoy a dynamic retail environment.
  • Qualifications: Great communication skills and a desire to succeed in customer service.
  • Other info: Opportunities for career growth and a supportive onboarding process.

The predicted salary is between 27000 - 36000 £ per year.

Travel Service Partner – Glasgow Airport

Location: Glasgow

Hours: 37.5 per week shift work working between 4am and 10pm Monday to Sunday

Pay: £13.00 per hour + monthly bonus

Contract: Permanent, Full Time

A job where you can grow, connect, and make a real impact

At Glasgow Airport in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What The Job Involves

  • Welcoming customers, building relationships and delivering fantastic customer service
  • Understanding what matters most to each customer and helping them with their travel money needs
  • Putting your training into action and offering expert advice on our products and services, converting interest into sales
  • Consistently work towards achieving and exceeding team sales targets
  • Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
  • Working together as a team driving performance, delivering excellence and celebrating success together
  • Following company processes and paying attention to the detail to ensure everything stays on track.

What We’re Looking For

  • A great communicator who has a passion for great customer service.
  • Someone who actively listens to understand our customer needs and create a fantastic customer experience.
  • A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.

A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s In It For You

  • ✅ Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
  • 🧘 Wellbeing support: Programmes to help with physical, mental, and financial wellness.
  • 🛍️ Bravo Benefits: Discounts across retail, travel, and lifestyle.
  • 🕓 Flexible shifts: We get it – life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
  • 🌴 25 days holiday + bank holidays (pro-rata)
  • 💸 Monthly bonus: Earn extra when you hit your targets
  • 🏦 Pension plan: With Scottish Widows
  • 📈 Career development: Access to training, learning pathways, and internal opportunities to grow

What Happens Next

Once you apply, here’s what to expect:

  • Application review – Our team will take a look and get in touch if your experience matches what we’re looking for
  • Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise
  • Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have
  • Offer – If it’s a good fit, we’ll offer you the role and begin our pre‑employment checks. These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Glasgow Airport, we bring that expertise to local communities across the UK.

Ready to apply?

We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Retail Sales Assistant employer: Travelex

Travelex is an exceptional employer located at Glasgow Airport, offering a vibrant work culture that prioritises employee wellbeing and growth. With flexible working hours, competitive salaries, and a comprehensive benefits package including private medical insurance and wellness programmes, Travelex fosters an environment where employees can thrive both personally and professionally. Join a team that values your contributions and provides opportunities for career advancement in the dynamic world of foreign exchange.
Travelex

Contact Detail:

Travelex Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Sales Assistant

Tip Number 1

Familiarise yourself with the foreign exchange market and Travelex's products. Understanding the services we offer will help you engage confidently with customers and position yourself as a knowledgeable advisor.

Tip Number 2

Showcase your communication skills by preparing to discuss how you've built relationships in previous roles. Think of specific examples where your listening and understanding helped meet customer needs.

Tip Number 3

Be ready to demonstrate your desire to succeed. Share your motivation for wanting to work in retail and how you plan to contribute to our team's goals and customer satisfaction.

Tip Number 4

Highlight your flexibility and willingness to work varied shifts. Since the role requires adaptability, mentioning your availability and eagerness to take on different hours can set you apart from other candidates.

We think you need these skills to ace Retail Sales Assistant

Excellent Communication Skills
Customer Service Orientation
Relationship Building
Attention to Detail
Flexibility and Adaptability
Sales Skills
Problem-Solving Skills
Time Management
Numeracy Skills
Knowledge of Foreign Exchange
Teamwork
Ability to Work Under Pressure
Understanding of Compliance Procedures
Desire to Succeed

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Sales Assistant position. Tailor your application to highlight how your skills and experiences align with what Travelex is looking for.

Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or customer service. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to meet targets and provide excellent service.

Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and desire to succeed, as these are crucial for the position. Make sure to mention any relevant experience you have in foreign exchange or customer service.

Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Travelex

Show Your Communication Skills

As a Retail Sales Assistant, being a great communicator is key. During the interview, make sure to demonstrate your ability to engage in conversation, listen actively, and respond thoughtfully to questions.

Highlight Your Customer Service Experience

Travelex values exemplary service, so be prepared to share specific examples of how you've provided excellent customer service in the past. This could include resolving issues, building relationships, or going above and beyond for customers.

Express Your Desire to Succeed

Show your passion for the role by discussing your drive to succeed and make a positive impact. Talk about your goals and how you plan to contribute to the team’s success at Travelex.

Familiarise Yourself with Foreign Exchange

Understanding the basics of foreign exchange will give you an edge. Research Travelex's products and services, and be ready to discuss how you can help customers with their travel money needs.

Retail Sales Assistant
Travelex
Location: Paisley

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