At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence.
Job Overview
As a Bureau Manager, you'll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
Responsibilities
- Lead, support and champion your team to deliver excellence every day.
- Work towards KPIs and deliver on targets.
- Review data to drive performance and continuous improvement.
- Ensure the Bureau meets compliance metrics, passes internal audits, and operates to business SOPs.
- Work in a fast-paced environment delivering excellent customer service, processing foreign exchange transactions and online orders accurately.
- Offer expert advice on products and services.
- Follow company processes and pay attention to detail to ensure everything stays on track.
Qualifications
- Strong retail-based background with a passion for great customer service.
- Experience in driving and delivering revenue, performance and excellence.
- Great communicator with an eye for detail, passionate people leader, leading from the front.
- Positive can-do attitude.
- Experience with KPI management and compliance documentation.
Benefits
- Optional benefits available: Private Medical, Dental, Critical Illness Insurance, discounted health checks and wellness screenings at preferential corporate rates.
- Wellbeing support: programmes to help with physical, mental, and financial wellness.
- Bravo benefits: discounts across retail, travel, and lifestyle.
- Flexible shifts and voluntary overtime during busy seasons.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: earn extra when you hit your targets.
- Pension plan with Scottish Widows.
- Career development: access to training, learning pathways, and internal opportunities to grow.
Retail Team Leader in Pudsey employer: Travelex
Travelex at Manchester Airport is an exceptional employer, offering a vibrant work culture where team collaboration and customer satisfaction are at the forefront. With flexible shifts, a monthly bonus, and ample opportunities for career development, employees can thrive both personally and professionally while contributing to a dynamic team dedicated to making a meaningful impact in the travel money sector.
