At a Glance
- Tasks: Lead a team to deliver excellent customer service and support travel money needs.
- Company: Join Tesco Travel Money, a leader in customer service and travel solutions.
- Benefits: Enjoy flexible shifts, 25 days holiday, and a monthly bonus for hitting targets.
- Other info: Access to training and career development opportunities in a diverse environment.
- Why this job: Make a real impact by helping customers start their journeys with confidence.
- Qualifications: Passionate people leader with retail experience and a positive attitude.
The predicted salary is between 28470 - 28470 £ per year.
Location: Poole | Hours: 30 per week | Salary: £28,470.00 per annum | Contract: Permanent, Full Time
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What We’re Looking For
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and a positive can-do attitude.
What You’ll Be Doing
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPIs and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to detail to ensure everything stays on track.
What’s in it for you
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts – We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Bureau Manager in Poole employer: Travelex
Travelex at Manchester Airport is an exceptional employer, offering a vibrant work culture where team collaboration and customer satisfaction are at the forefront. With flexible shifts, a monthly bonus, and ample opportunities for career development, employees can thrive both personally and professionally while contributing to a dynamic team dedicated to making a meaningful impact in the travel money sector.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Bureau Manager in Poole
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Tesco Travel Money and Travelex. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! As a Bureau Manager, you'll need to demonstrate your people skills. Think of specific examples where you've led a team to success or improved performance. We want to hear about your experiences, so be ready to share them confidently.
✨Tip Number 3
Show off your customer service passion! Prepare to discuss how you've gone above and beyond for customers in the past. Highlighting your commitment to delivering fantastic service will resonate well with the interviewers, especially since it's a key part of the role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team, the role, or the company’s future. This shows your enthusiasm and helps you determine if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Tesco Travel Bureau Manager in Poole
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love candidates who can demonstrate a positive can-do attitude!
Highlight Your Leadership Skills:As a Bureau Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated and supported your team in previous roles. We want to see how you bring out the best in others!
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. Use clear and concise language to convey your points. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to complete your application. Let’s get started on this journey together!
How to prepare for a job interview at Travelex
✨Know Your Numbers
As a Bureau Manager, you'll need to drive performance and meet KPIs. Brush up on relevant metrics and be ready to discuss how you've successfully managed targets in the past. This shows you understand the importance of data in delivering excellent service.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've motivated your team or resolved conflicts. Being a passionate people leader is key, so demonstrate how you bring out the best in others.
✨Customer Service is Key
Since this role revolves around fantastic customer service, come armed with stories that showcase your commitment to customer satisfaction. Discuss how you've handled challenging situations and turned them into positive experiences for customers.
✨Be Detail-Oriented
Attention to detail is crucial in this role, especially when processing transactions and ensuring compliance. Prepare to discuss how you ensure accuracy in your work and how you’ve implemented processes to maintain high standards.
