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- Tasks: Drive operational excellence across UK retail stores and support frontline teams.
- Company: Dynamic company focused on delivering top-notch services to partners and suppliers.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Join a fast-paced environment with opportunities for growth and innovation.
- Why this job: Be a key player in transforming operations and making a real impact.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
The purpose of the role is to support UK Branded, Partner, Vault, and supply chain businesses to deliver first class operational excellence to our internal and external stakeholders, Partners, and Suppliers. The role requires an analytical, proactive self-starter who can drive change through the operational organisation. The role is designed to provide a solid platform for the frontline teams to support delivery of operational efficiencies.
Key Accountabilities
- Own and manage the standard operating procedures for all retail store operations including airport, off-airport, and partner propositions.
- Update & maintain the SOPs for Branded & Non-Branded network.
- Conduct & lead monthly Partner Operational meetings, driving improvements and addressing challenges.
- Coordinate, deliver & implement store builds and refurbishments in line with Partner & Travelex brand guidelines.
- Manage store maintenance requests & 3rd Party service providers.
- Ensure stores and sites are functioning, secure and compliant.
- Work with Corporate FM to deliver UK wide support contracts delivering cost benefits.
- Management & delivery of small change request pipeline for Branded, Non-branded and supply operations.
- Support the Branded & Non branded businesses in closing FM and Operational audit actions.
- Identify & deliver operational & supply chain efficiencies.
- Support the business with analytical reporting & trading targets to enable Retail Management to make informed business decisions.
- Manage & deliver effective communications across UK stores, and operations.
- Manage UK Field Facilities Management, Ops support teams and Business Analyst.
- Lead UK Geo Change agenda.
- Utilise data to identify and support decision making for operational efficiencies.
- General point of contact for day-to-day queries & escalation for operational challenges.
- Manage the process of Archive documentation destruction.
- Manage continuous process improvements identifying opportunities to remove or improve a process to simplify operations in the UK Geo.
- Support implementation of new products and services.
- Fosters an environment of 100% compliance for risk areas e.g., establishes a robust process for the management of KYC, stock limits agreed with risk & Retail function.
- Support the change team with Operational changes that impact the front line and Operational Control delivery.
- Lead by example operating "best practice".
- Management and development of direct reports.
- Document Risk acceptance processes where required to support change.
Qualifications
- A demonstrable track record of delivery in the areas of key responsibility.
- Understanding of retail sales culture and ability to work closely with on-the-ground sales teams.
- Strong process and procedure capabilities.
- Strong understanding of operations management and driving efficiencies and delivering cost benefits.
- A track record of managing 3rd party suppliers, negotiating contracts, and managing services.
- Customer centric.
- General experience and personal qualities: Tenacity, drive, the ability to operate and make key decisions effectively in a demanding environment, balancing risk with results.
- Proven ability to lead their area of expertise, focusing on results, proactively solving problems, and supporting the business with solutions.
- Strong commercial acumen and ability to apply solid commercial judgment to lead in their area of expertise.
- A strong record of performance improvement in their area of expertise, through increased sales, cost management or relevant performance measures.
- Experience of leading change in a multi-site environment.
- The ability to inspire teams to deliver in challenging circumstances, recognising the need to motivate and develop whilst maintaining pace and juggling priorities.
- The ability to build strong relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders.
- Self-aware, open-minded with a high degree of personal and professional integrity.
- A passion for our business and what this role will bring to it.
UK Operations Manager in London employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how you can contribute to their success. We want you to show them that you’re not just another candidate, but someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to operational excellence and efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experience clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace UK Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the UK Operations Manager role. Highlight your experience in operations management, especially any work with retail sales culture and process improvements. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational efficiencies and managed teams in the past. Let us know what makes you passionate about this opportunity!
Showcase Your Analytical Skills: Since the role requires strong analytical capabilities, make sure to include examples of how you've used data to drive decision-making in previous roles. We love candidates who can demonstrate their ability to identify opportunities for improvement!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Travelex
✨Know Your SOPs Inside Out
Make sure you’re familiar with the standard operating procedures for retail store operations. Be ready to discuss how you would update and maintain these SOPs, as well as your experience in managing them. This shows you understand the core of the role and can hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive operational efficiencies in previous roles. Whether it’s through analytical reporting or identifying cost benefits, being able to demonstrate your analytical prowess will impress the interviewers and show you can support informed decision-making.
✨Demonstrate Change Management Experience
Be ready to talk about your experience leading change in a multi-site environment. Share specific examples of how you’ve inspired teams to adapt to new processes or systems, and how you managed any challenges that arose during those transitions.
✨Build Relationships with Stakeholders
Highlight your ability to build strong relationships with various stakeholders, including partners and suppliers. Discuss how you’ve developed trust and credibility in past roles, as this is crucial for managing day-to-day queries and operational challenges effectively.