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For Companies At a Glance
- Tasks: Lead a team to deliver excellent customer service in travel money transactions.
- Company: Join Tesco Travel Money, partnered with Travelex, a leader in foreign exchange.
- Benefits: Enjoy flexible shifts, 25 days holiday, and monthly bonuses for hitting targets.
- Why this job: Make a real impact by helping customers start their journeys with confidence.
- Qualifications: Passionate about leadership, customer service, and retail experience is essential.
- Other info: Great career development opportunities and a supportive work environment.
The predicted salary is between 29250 - 29250 £ per year.
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What We’re Looking For
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance, and excellence every day.
- Strong retail‑based background with a passion for great customer service and displaying a positive can‑do attitude.
What You’ll Be Doing
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPIs and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast‑paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s In It For You
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro‑rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What Happens Next
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre‑employment checks; these include Criminal Conviction, Credit, and Sanctions checks.
About Travelex
We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
Tesco Travel Money Bureau Manager - Dual Site in Lisburn employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Money Bureau Manager - Dual Site in Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco Travel Money and Travelex. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Bureau Manager. Highlight your leadership skills and customer service passion – these are key for this position!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Tesco Travel Money Bureau Manager - Dual Site in Lisburn
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you lead from the front and bring out the best in your team!
Be Detail-Oriented: Pay attention to the details in your application. Highlight your experience with KPIs and compliance metrics, as we value those who leave no stone unturned.
Tailor Your Experience: Make sure to tailor your application to reflect your retail background and any relevant achievements. We love seeing how you've driven performance and delivered excellence in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on your journey with Tesco Travel Money.
How to prepare for a job interview at Travelex
✨Know Your Numbers
As a Bureau Manager, you'll need to drive performance and meet KPIs. Brush up on relevant metrics and be ready to discuss how you've achieved targets in the past. This shows you understand the importance of data in delivering excellent service.
✨Showcase Your Leadership Style
They’re looking for a passionate people leader. Prepare examples of how you've led teams in the past, highlighting your communication skills and ability to motivate others. Think about specific situations where you brought out the best in your team.
✨Customer Service is Key
Since this role revolves around fantastic customer service, come armed with stories that demonstrate your commitment to customer satisfaction. Be ready to explain how you handle difficult situations and ensure customers leave happy.
✨Familiarise Yourself with Compliance
Understanding compliance metrics is crucial for this position. Do some research on what compliance looks like in a retail environment, especially in financial services. Being able to discuss this knowledge will show you're detail-oriented and serious about maintaining standards.
