At a Glance
- Tasks: Lead a team to deliver excellent customer service and manage travel money transactions.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Flexible shifts, 25 days holiday, monthly bonuses, and career development opportunities.
- Other info: Inclusive employer offering a supportive workplace for all backgrounds.
- Why this job: Make a real difference while growing your leadership skills in a dynamic environment.
- Qualifications: Passionate about customer service with retail experience and strong communication skills.
The predicted salary is between 23400 - 23400 £ per year.
Location: Falkirk FK1 1LW
Hours: 30 hours a week
Salary: £23,400 per annum
Contract: Permanent
A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What we’re looking for:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What you’ll be doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to detail to ensure everything stays on track.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks, including Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements.
About Travelex: We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
Travel Money Bureau Lead in Falkirk employer: Travelex
At Tesco Travel Money in Falkirk, we offer a dynamic work environment where you can lead a passionate team and make a significant impact on customer experiences. With a strong focus on employee wellbeing, flexible working hours, and ample opportunities for career development, we ensure that our employees thrive both personally and professionally. Join us to be part of a supportive culture that celebrates success and encourages growth in the exciting world of travel money services.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Bureau Lead in Falkirk
✨Tip Number 1
Get to know the company inside out! Research Tesco Travel Money and Travelex, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! As a Bureau Manager, you'll need to lead a team and connect with customers. Try role-playing common scenarios or questions you might face in the interview to boost your confidence.
✨Tip Number 3
Showcase your leadership style! Think about examples from your past where you've led a team or improved performance. Be ready to share these stories during your interview to demonstrate how you can bring out the best in your future team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that shows you're genuinely interested in the role and the company.
We think you need these skills to ace Travel Money Bureau Lead in Falkirk
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and team leadership shine through. We want to see how you can bring out the best in your team and create a positive environment.
Be Detail-Oriented:Pay attention to the details in your application. Make sure to highlight your experience with KPIs and performance metrics, as we’re looking for someone who leaves no stone unturned in driving excellence.
Tailor Your Application:Customise your application to reflect the specific skills and experiences that match the Bureau Manager role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Tesco Travel Money.
How to prepare for a job interview at Travelex
✨Know Your Numbers
As a Bureau Manager, you'll need to drive performance and meet KPIs. Brush up on relevant metrics and be ready to discuss how you've successfully managed targets in the past. This shows you understand the importance of data in delivering excellent service.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've motivated your team or resolved conflicts. Being able to articulate your approach to leading from the front will resonate well with the interviewers.
✨Customer Service is Key
Since this role revolves around fantastic customer service, come armed with stories that demonstrate your commitment to customer satisfaction. Discuss specific instances where you went above and beyond to help a customer, as this aligns perfectly with their values.
✨Familiarise Yourself with Compliance
Understanding compliance metrics is crucial for this position. Do some research on what compliance looks like in a travel money bureau and be prepared to discuss how you ensure adherence to standards in your previous roles.
