At a Glance
- Tasks: Lead a team to deliver excellent customer service and support travel money needs.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Flexible shifts, 25 days holiday, monthly bonuses, and career development opportunities.
- Other info: Inclusive employer offering a supportive workplace for all.
- Why this job: Make a real difference while growing your skills in a dynamic environment.
- Qualifications: Passionate people leader with retail experience and a positive attitude.
The predicted salary is between 23400 - 23400 £ per year.
A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What we’re looking for:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What you’ll be doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks, including Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements.
About Travelex: We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
Tesco Bureau Manager in Falkirk employer: Travelex
At Tesco Travel Money in Falkirk, we offer a dynamic work environment where you can lead a passionate team and make a tangible impact on customer experiences. With a strong focus on employee wellbeing, flexible working hours, and ample opportunities for career development, we ensure that our employees thrive both personally and professionally. Join us to be part of a supportive culture that celebrates success and encourages growth in the heart of your community.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Bureau Manager in Falkirk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco Travel Money and Travelex. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership, customer service, and performance metrics. Think of examples from your past experiences that highlight your skills and achievements. We want to see how you can bring your A-game to the Bureau Manager role!
✨Tip Number 3
Show off your people skills! As a Bureau Manager, you'll be leading a team, so be ready to discuss how you motivate and support your colleagues. Share stories about how you've successfully managed teams in the past and how you celebrate successes together.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you figure out if it's the right fit for you. Plus, it gives us a chance to see how engaged you are with the opportunity!
We think you need these skills to ace Tesco Bureau Manager in Falkirk
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and team leadership shine through. We want to see how you can bring out the best in your team and create a positive environment.
Be Detail-Oriented:Pay attention to the details in your application. Make sure to highlight your experience with KPIs and performance metrics, as we’re looking for someone who leaves no stone unturned in driving excellence.
Tailor Your Application:Customise your application to reflect the specific skills and experiences that match the Bureau Manager role. Mention your retail background and any relevant achievements that demonstrate your ability to deliver fantastic service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Tesco Travel Money.
How to prepare for a job interview at Travelex
✨Know Your Numbers
As a Bureau Manager, you'll need to drive performance and meet KPIs. Brush up on relevant metrics and be ready to discuss how you've achieved targets in the past. This shows you understand the importance of data in delivering excellent service.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Talk about how you've motivated teams, resolved conflicts, or improved team performance. This will demonstrate your ability to lead from the front and bring out the best in your team.
✨Customer Service is Key
Since this role revolves around fantastic customer service, think of specific instances where you've gone above and beyond for customers. Be ready to share these stories to illustrate your passion for helping others and your positive attitude.
✨Familiarise Yourself with Compliance
Understanding compliance metrics is crucial for this role. Do some research on what compliance looks like in a retail environment, especially in foreign exchange. Being knowledgeable will show you're serious about maintaining high standards.
