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- Tasks: Engage with customers, process foreign exchange transactions, and provide travel money advice.
- Company: Travelex is a leading foreign exchange provider with a trusted brand since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and a monthly bonus.
- Why this job: Join a vibrant team, help customers travel better, and grow your career in a dynamic environment.
- Qualifications: Great communication skills and a desire to succeed are essential; must travel between two locations.
- Other info: Permanent or fixed-term contract available; 30 hours per week with opportunities for overtime.
Dual Site Tesco Travel Money Advisor – Tesco Musselburgh & Tesco Dalkeith – 30 hours
Job Type: Permanent or Fixed Term Contract
Hours per week: 30
Salary: £13 per hour + Monthly Bonus
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday across two locations Tesco Musselburgh and Tesco Dalkeith.
Benefits:
- A wide range of insurances such as Private Medical, Dental and Critical Illness.
- Discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
- Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
- A wide range of employee discounts provided by Bravo Benefit.
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
- 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
- Opportunity to earn a monthly bonus on top of base salary for hitting targets.
- Pension with a great Pension Provider – Scottish Widows.
As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.
What will you be doing?
- Nurturing and forming relationships with customers to gain a better understanding of their travel.
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals both procedural, operational and customer focused.
- Utilising your keen eye for detail to process daily online FX request and deliveries.
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
What do I need to have?
- Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
- Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
- Means to travel between the two locations.
Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Dual Site Tesco Travel Money Advisor – Musselburgh & Dalkeith employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Site Tesco Travel Money Advisor – Musselburgh & Dalkeith
✨Tip Number 1
Familiarise yourself with the foreign exchange market and the specific services offered by Travelex. Being knowledgeable about their products will help you engage confidently with customers and position yourself as a trusted advisor.
✨Tip Number 2
Demonstrate your communication skills by practicing active listening. When interacting with potential customers, show that you understand their needs and can provide tailored advice, which is crucial for building relationships.
✨Tip Number 3
Highlight your flexibility and willingness to work varied shifts across both locations. This role requires adaptability, so be prepared to discuss your availability and how you can meet the demands of the job.
✨Tip Number 4
Showcase your passion for travel and customer service during any interviews or discussions. Sharing personal experiences related to travel can help convey your enthusiasm and align with Travelex's mission of providing exceptional service.
We think you need these skills to ace Dual Site Tesco Travel Money Advisor – Musselburgh & Dalkeith
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and foreign exchange. Emphasise any roles where you've built relationships with customers or provided advice, as these are key aspects of the Travel Money Advisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and customer service. Mention specific examples of how you've successfully engaged with customers in the past and how you can bring that experience to Travelex.
Showcase Your Communication Skills: Since being a great communicator is essential for this role, consider including a brief anecdote in your application that demonstrates your ability to listen and respond to customer needs effectively.
Highlight Flexibility: Given the requirement for flexible working hours across two locations, make sure to mention your availability and willingness to work varied shifts. This shows that you're adaptable and ready to meet the company's needs.
How to prepare for a job interview at Travelex
✨Show Your Passion for Travel
Since the role involves advising customers on travel money, express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of foreign exchange needs.
✨Demonstrate Excellent Communication Skills
As a Travel Money Advisor, you'll need to communicate effectively with customers. Practice active listening and be prepared to showcase your ability to build rapport and understand customer needs during the interview.
✨Highlight Your Flexibility
This position requires working across two locations and various shifts. Be ready to discuss your availability and willingness to adapt to different schedules, showing that you can meet the demands of the role.
✨Prepare for Customer Scenarios
Anticipate questions about how you would handle specific customer situations, such as processing transactions or providing advice on foreign exchange. Use examples from past experiences to illustrate your problem-solving skills and customer service approach.