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- Tasks: Lead a team to deliver excellent customer service and support travel money needs.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Flexible shifts, 25 days holiday, monthly bonuses, and career development opportunities.
- Other info: Inclusive workplace with a focus on wellbeing and personal growth.
- Why this job: Make a real difference while growing your leadership skills in a dynamic environment.
- Qualifications: Passion for customer service and experience in retail management.
The predicted salary is between 22838 - 22838 £ per year.
Location: Newton Abbot
Hours: 30 per week
Salary: £22,838 per annum
Contract: Permanent, Full Time
A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What We’re Looking For:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What You’ll Be Doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What Happens Next:
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Your Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks.
We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Bureau Manager in Devon employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Bureau Manager in Devon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco Travel Money's values and mission. This way, you can show how your passion for customer service aligns with their goals. It’s all about making that connection!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you’ve driven performance in past roles. Confidence is key!
✨Tip Number 3
Don’t forget to ask questions! When you meet the Area Manager, have a few thoughtful questions ready about the team dynamics or how success is measured. This shows you’re genuinely interested and ready to engage.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Bureau Manager role. We want to keep that momentum going!
We think you need these skills to ace Tesco Travel Bureau Manager in Devon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and team leadership shine through. We want to see how you can bring out the best in your team and create a positive atmosphere.
Be Detail-Oriented: Pay attention to the details in your application. Make sure to highlight your experience with compliance metrics and performance improvement, as these are key aspects of the Bureau Manager role we’re looking to fill.
Tailor Your Application: Customise your application to reflect the skills and experiences that align with the job description. Mention your retail background and any relevant achievements that demonstrate your ability to drive revenue and deliver excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Travelex
✨Know Your Numbers
As a Bureau Manager, you'll need to drive performance and meet KPIs. Brush up on relevant metrics and be ready to discuss how you've successfully managed targets in the past. This shows you understand the importance of data in delivering excellent service.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've motivated your team or resolved conflicts. Being a passionate people leader is key, so let them see how you lead from the front!
✨Customer Service is Key
Since this role revolves around fantastic customer service, come armed with stories that demonstrate your commitment to customer satisfaction. Discuss how you've gone above and beyond to ensure customers leave happy, as this aligns perfectly with their values.
✨Be Ready for Practical Exercises
Expect a currency conversion exercise during the online interview. Brush up on your foreign exchange knowledge and practice some quick calculations. This will help you feel confident and prepared to tackle any practical tasks they throw your way.