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- Tasks: Help customers with their travel and currency needs while processing transactions.
- Company: Travelex is a global leader in foreign exchange services, simplifying money access since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programs, and a monthly bonus.
- Why this job: Join a diverse team, make a positive impact, and develop valuable customer service skills.
- Qualifications: Numerical proficiency and good communication skills are essential; training provided for IT systems.
- Other info: Flexible shifts available, with opportunities for overtime and career growth.
The predicted salary is between 27360 - 31200 £ per year.
Travelex in Colchester, England, United Kingdom is hiring for the role of Travel Services Partner.
Job Specifications:
- Type: Permanent
- Hours per week: 20
- Salary: £13.00/hour + Monthly Bonus
- Working Patterns: Flexible shifts between Monday to Sunday, with monthly or weekly rotas
Benefits:
- Insurance options including Private Medical, Dental, Critical Illness, and discounts on health checks
- Wellness programs covering physical, mental, and financial wellbeing
- Employee discounts via Bravo Benefit
- Flexible hours, overtime opportunities
- 25 days holiday (pro-rata), bank holidays, and options to sell days
- Monthly bonus potential
- Pension with Scottish Widows
Role Responsibilities:
- Building relationships with customers to understand their travel and currency needs
- Acting as a travel money ambassador and trusted advisor
- Processing foreign exchange transactions accurately and efficiently
- Achieving performance goals related to procedures, operations, and customer service
- Managing online FX requests and deliveries
- Adhering to legal, regulatory, and compliance standards
Candidate Requirements:
- Numerically proficient, comfortable handling large cash and currency volumes
- IT skills, familiar with computer and till systems (full training provided)
- Excellent communication skills, relationship builder, good listener
- Driven to succeed, enthusiastic about making a positive impact
Interview Process:
- Initial screening call with Talent Acquisition
- Online interview including a numerical and accuracy test
- Visit to the bureau to meet the manager and see the environment
- Job offer if successful; feedback provided if not
Please note, successful candidates must pass reference checks as part of onboarding.
About Travelex:
Founded in 1976, Travelex is a leading provider of foreign exchange services, with a global network and a focus on simplifying international money access for customers. We value diversity and are committed to equal opportunity employment.
Travel Services Partner employer: Travelex Limited
Contact Detail:
Travelex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Services Partner
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current trends. Being knowledgeable about currency fluctuations can help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your numerical skills, especially in handling cash transactions. Since the role requires accuracy in processing foreign exchange transactions, being confident in your maths will give you an edge during the numerical test.
✨Tip Number 3
Prepare to showcase your communication skills by thinking of examples where you've successfully built relationships with customers. This will be crucial in demonstrating your ability to act as a trusted advisor in the role.
✨Tip Number 4
Research Travelex and its values, particularly their commitment to diversity and customer service. Showing that you align with their mission can set you apart from other candidates during the interview process.
We think you need these skills to ace Travel Services Partner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Travel Services Partner position. Tailor your application to highlight relevant skills and experiences that align with what Travelex is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, numeracy skills, and any relevant IT proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to build relationships and meet performance goals.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Travelex and how your background makes you a suitable candidate. Be sure to address your communication skills and your drive to succeed.
Prepare for the Interview: Anticipate questions related to customer service scenarios and numerical accuracy. Practice articulating your experiences and how they relate to the role. Familiarise yourself with Travelex's services and values to show your genuine interest during the interview process.
How to prepare for a job interview at Travelex Limited
✨Know Your Numbers
As a Travel Services Partner, you'll be handling currency transactions. Brush up on your numerical skills and practice basic calculations to ensure you're comfortable with the financial aspects of the role.
✨Showcase Your Communication Skills
This role requires excellent communication and relationship-building abilities. Prepare examples of how you've successfully interacted with customers in the past, highlighting your listening skills and ability to understand their needs.
✨Familiarise Yourself with Travelex
Research Travelex's services, values, and recent news. Understanding the company will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Prepare for the Practical Test
Expect a numerical and accuracy test during the online interview. Practise similar tests beforehand to improve your speed and accuracy, ensuring you can perform well under pressure.
