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- Tasks: Help customers with foreign exchange needs and provide tailored travel advice.
- Company: Travelex is a leading provider of foreign exchange, trusted for over 45 years.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and a monthly bonus.
- Why this job: Join a vibrant team, make a difference, and kickstart your career in finance.
- Qualifications: Numerical skills, IT proficiency, great communication, and a desire to succeed are essential.
- Other info: Part-time role with opportunities for overtime and a supportive work environment.
Join Travelex in Glasgow, Scotland as a Travel Service Partner. This is a temporary, part-time role with 16 hours per week at a salary of £12.50 per hour plus a monthly bonus.
Working Patterns: Flexible shifts available between Monday to Sunday, with a monthly or weekly rota depending on your team.
Benefits:
- A leading flexible benefits package including critical illness, dental insurance, and private medical insurance.
- Cycle to Work Scheme and an employee wellness programme offering wellbeing and financial advice.
- A wide range of employee discounts provided by Bravo Benefit.
- Flexible hours and shift patterns to suit various lifestyles with opportunities for overtime.
- 25 days holiday (pro-rata), bank holidays, and the option to buy more days.
- Opportunity to earn a monthly bonus for hitting targets.
Responsibilities:
- Nurturing relationships with customers to understand their travel and currency requirements.
- Establishing yourself as a travel money ambassador and trusted advisor.
- Engaging with customers to process foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals, both procedural and customer-focused.
- Processing daily online FX requests and deliveries with attention to detail.
- Implementing best practice legal and regulatory standards and adhering to compliance procedures.
Requirements:
- Numerically proficient with a firm grasp of numbers for handling cash and currency.
- IT proficient with a basic understanding of computer systems.
- Great communicator with natural relationship-building skills.
- Desire to succeed and make a positive impact.
Interview Process:
- Initial screening call by Talent Acquisition Partners or Bureau Managers.
- Online interview with a Talent Acquisition Partner.
- Bureau visit to meet the Bureau Manager and see the working environment.
- Offer to join Travelex if the bureau visit goes well.
About Travelex: We are a market-leading specialist provider of foreign exchange, founded in 1976. Our mission is to simplify our customers’ access to international money. We value diversity and are an equal opportunity employer.
Travel Service Partner employer: Travelex Limited
Contact Detail:
Travelex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Service Partner
✨Tip Number 1
Familiarise yourself with foreign exchange products and services. Understanding the various currencies and how they work will help you engage with customers more effectively and position yourself as a knowledgeable advisor.
✨Tip Number 2
Practice your communication skills, especially active listening. Being able to understand customer needs and respond appropriately is crucial in this role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours during the interview. Highlighting your willingness to adapt to various shifts can set you apart, as this role requires a flexible schedule.
✨Tip Number 4
Research Travelex's values and mission. Showing that you align with their goal of simplifying access to international money will demonstrate your genuine interest in the company and its culture.
We think you need these skills to ace Travel Service Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Travel Service Partner role. Emphasise your numeracy skills, IT proficiency, and any customer service experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to Travelex's mission.
Highlight Flexibility: Since the role requires flexible working hours, make sure to mention your availability and willingness to work various shifts. This shows that you are adaptable and ready to meet the company's needs.
Prepare for the Interview: Research Travelex and understand their products and services. Be ready to discuss how you would handle foreign exchange transactions and provide excellent customer service. Prepare questions to ask about the company culture and team dynamics.
How to prepare for a job interview at Travelex Limited
✨Show Your Numeracy Skills
Since the role involves handling cash and currency, be prepared to demonstrate your numeracy skills. You might be asked to solve basic math problems or discuss how you manage cash transactions accurately.
✨Communicate Effectively
As a Travel Service Partner, you'll need to build relationships with customers. Practice your communication skills by engaging in mock conversations, focusing on both speaking clearly and listening actively to understand customer needs.
✨Research Travelex and Its Services
Familiarise yourself with Travelex's products and services before the interview. This will not only show your interest in the company but also help you tailor your responses to align with their offerings and values.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility in working hours. Be ready to discuss your availability and any previous experiences where you've successfully adapted to changing schedules or environments.
