At a Glance
- Tasks: Lead a team to deliver excellent customer service in travel money transactions.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Enjoy flexible shifts, 25 days holiday, and monthly bonuses.
- Other info: Access to training and career development opportunities.
- Why this job: Make a real difference while growing your career in a dynamic environment.
- Qualifications: Passionate people leader with retail experience and a positive attitude.
The predicted salary is between 30381 - 30381 € per year.
Locations: GBR - Tesco - Belfast Newtownbreda, GBR - Bangor - Tesco Springhill
Time type: Full time
Posted on: Posted Today
Job requisition id: JR49766
Location: Newtownbreda & Springhill
Hours: 37.5 per week
Salary: £30,381 per annum
Contract: Permanent, Full Time
A job where you can grow, lead, and make a real difference
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you'll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you're looking to build your skills, take on new challenges, or grow your career we would love to hear from you.
What we're looking for
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What you'll be doing
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI's and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What's in it for you
- Optional benefits available - including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next
- Application review - Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview - You'll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit - Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer - If it's a good fit, we'll offer you the role and begin our pre-employment checks.
We're proud to be an inclusive employer. Whoever you are, wherever you're from, you'll be welcomed here. If you're ready to take the next step in your career, click Apply and start your journey with us.
Tesco Travel Money Bureau Manager - Dual Site employer: Travelex Limited
At Tesco Travel Money, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. As a Bureau Manager, you will not only lead a passionate team but also benefit from comprehensive training, flexible working hours, and a range of wellbeing initiatives designed to enhance your career and personal growth. With competitive salaries, monthly bonuses, and access to exclusive employee benefits, joining us means becoming part of a company that values your contributions and supports your journey towards success.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Money Bureau Manager - Dual Site
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and Travelex. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Bureau Manager. Highlight your leadership skills and customer service experience to really stand out.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Tesco Travel Money with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Bureau Manager position.
We think you need these skills to ace Tesco Travel Money Bureau Manager - Dual Site
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and team leadership shine through. We want to see how you can bring out the best in your team and create a positive environment.
Be Detail-Oriented:Pay attention to the details in your application. Make sure to highlight your experience with KPIs and performance metrics, as this is key for the Bureau Manager role. We love candidates who leave no stone unturned!
Tailor Your Application:Customise your application to reflect the specific skills and experiences that align with the job description. Mention your retail background and any relevant achievements that demonstrate your ability to drive revenue and deliver excellence.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Travelex Limited
✨Know Your Numbers
As a Bureau Manager, you'll need to drive performance and meet KPIs. Brush up on your financial knowledge and be ready to discuss how you've successfully managed revenue and targets in the past. Bring specific examples that showcase your ability to deliver results.
✨Showcase Your Leadership Skills
This role requires a passionate people leader. Prepare to share your experiences in leading teams, resolving conflicts, and motivating staff. Think of instances where you brought out the best in your team and how you championed their success.
✨Customer Service is Key
Tesco Travel Money prides itself on fantastic customer service. Be ready to discuss your approach to delivering excellent service and how you handle challenging customer interactions. Use real-life examples to illustrate your commitment to customer satisfaction.
✨Familiarise Yourself with Compliance
Understanding compliance metrics is crucial for this role. Research Tesco's compliance standards and be prepared to discuss how you ensure adherence to regulations in your previous roles. Highlight any experience you have with audits or compliance checks.
