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- Tasks: Lead a team to deliver excellent customer service and manage travel money transactions.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Enjoy flexible shifts, 25 days holiday, and a monthly bonus for hitting targets.
- Why this job: Make a real difference while growing your career in a supportive environment.
- Qualifications: Passionate leader with retail experience and a knack for great customer service.
- Other info: Access to training and career development opportunities in a dynamic workplace.
The predicted salary is between 22700 - 33000 £ per year.
A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What we’re looking for:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What you’ll be doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks.
About Travelex: We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Bureau Manager employer: Travelex Limited
Contact Detail:
Travelex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Bureau Manager
✨Tip Number 1
Get to know Tesco and Travelex inside out! Research their values, mission, and the specifics of the Bureau Manager role. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Bureau Manager, you'll need to lead a team and interact with customers daily. Try mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the job.
✨Tip Number 3
Show off your leadership style! Think about examples from your past where you've successfully led a team or improved performance. Be ready to share these stories during your interview to demonstrate your capability as a passionate people leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Tesco Travel Money team.
We think you need these skills to ace Tesco Travel Bureau Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your passion for delivering fantastic customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
Highlight Your Leadership Skills: As a Bureau Manager, you'll be leading a team, so make sure to emphasise your leadership experience. Talk about how you've motivated teams, driven performance, and celebrated successes together.
Be Detail-Oriented: Attention to detail is key in this role. In your application, mention how you ensure compliance and accuracy in your work. This shows that you understand the importance of these aspects in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining the Tesco Travel Money team!
How to prepare for a job interview at Travelex Limited
✨Know Your Numbers
As a Bureau Manager, you'll need to drive performance and meet KPIs. Brush up on relevant metrics and be ready to discuss how you've achieved targets in the past. This shows you understand the importance of data in delivering excellent service.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've motivated a team or resolved conflicts. Tesco values passionate leaders, so demonstrate how you bring out the best in others.
✨Customer Service is Key
Since this role revolves around customer interactions, be prepared to share your approach to delivering fantastic service. Discuss specific instances where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Familiarise Yourself with Compliance
Understanding compliance metrics is crucial for this position. Research Tesco's standards and be ready to talk about how you ensure adherence to procedures in your previous roles. This will show you're detail-oriented and take compliance seriously.
