Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service in foreign exchange transactions.
- Company: Join Travelex, a trusted leader in foreign exchange since 1976.
- Benefits: Enjoy flexible hours, 25 days holiday, and a comprehensive benefits package.
- Why this job: Be part of a dynamic team, make an impact, and earn bonuses for your success.
- Qualifications: Passion for leadership, excellent communication skills, and a commitment to customer service.
- Other info: Opportunities for overtime and career growth within a diverse workplace.
Job Type: Permanent, Part Time
Hours per week: 30 hours
Salary: £14.50ph
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.
Benefits:
- A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness.
- Discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
- Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
- A wide range of employee discounts provided by Bravo Benefit.
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
- 25 days holiday (pro-rata).
- Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
- Opportunity to earn a monthly bonus on top of base salary for hitting targets.
- Pension with a great Pension Provider – Scottish Widows.
Job Description: As an integral part of Tesco Travel Money, you will be placed on-site in one of our bustling Bureaus situated within a Tesco retail store. You will manage a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience.
What will you be doing?
- Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco Travel Money.
- Nurturing and mentoring the team to maintain high levels of customer service.
- Focusing and reviewing customer feedback and service levels.
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals.
- Utilising your keen eye for detail to process daily online FX requests and deliveries.
- Implementing and driving best legal practice and regulatory standards.
What do I need to have?
- A passion for leading dynamic and diverse teams.
- Great communicator and motivator.
- Great customer service matters to you.
- Desire to succeed.
Interview Process:
- Initial screening call.
- Online interview.
- Bureau visit with the Area Manager.
- Offer or feedback.
About Travelex: We are one of the market leading specialist providers of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and developed Travelex as a trusted brand in international money. We are an equal opportunity employer and value diversity at our company.
Tesco Travel Bureau Manager employer: Travelex Limited
Contact Detail:
Travelex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Bureau Manager
✨Tip Number 1
Familiarise yourself with the latest trends in foreign exchange and customer service. Being knowledgeable about the industry will not only help you during the interview but also show your passion for the role.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you motivated your team to achieve targets or improve customer satisfaction.
✨Tip Number 3
Research Tesco's values and how they align with your own. Be ready to articulate how you can contribute to their mission of delivering excellent customer service and fostering a positive team environment.
✨Tip Number 4
Practice common interview questions related to customer service and team management. This will help you feel more confident and articulate your thoughts clearly during the online interview and bureau visit.
We think you need these skills to ace Tesco Travel Bureau Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tesco Travel Bureau Manager. Highlight your experience in managing teams and delivering excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, communication skills, and any relevant experience in the travel or customer service sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading diverse teams and your commitment to customer service. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Prepare for Interviews: Anticipate questions related to team management and customer service. Prepare examples that illustrate your ability to motivate a team and handle customer feedback effectively.
How to prepare for a job interview at Travelex Limited
✨Show Your Leadership Skills
As a Tesco Travel Bureau Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any mentoring experiences that showcase your ability to nurture talent.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare to share specific instances where you went above and beyond for a customer. This will show your passion for delivering exceptional service, which is crucial for the position.
✨Understand the Business
Familiarise yourself with Tesco Travel Money and its services. Knowing about foreign exchange transactions and the importance of compliance will demonstrate your commitment and readiness for the role. Research recent trends in the travel money market to impress your interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about how you would handle various situations, such as a dissatisfied customer or a team conflict, and articulate your thought process clearly.
