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- Tasks: Lead a team to deliver excellent customer service and support travel money needs.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Enjoy flexible shifts, 25 days holiday, and monthly bonuses.
- Why this job: Make a real difference while growing your career in a dynamic environment.
- Qualifications: Passionate leader with retail experience and a focus on customer service.
- Other info: Access to training and career development opportunities.
The predicted salary is between 22796 - 27494 £ per year.
Location: Southampton
Hours: 37.5 per week
Salary: £27,495 per annum
Contract: Permanent, Full Time
A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What we’re looking for:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What you’ll be doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to detail to ensure everything stays on track.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks.
About Travelex: We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Bureau Manager in Southampton employer: Travelex Limited
Contact Detail:
Travelex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Bureau Manager in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and Travelex. Understand their values, mission, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your experience aligns with the role of Bureau Manager. Be ready to share examples of how you've led teams, driven performance, and delivered excellent customer service.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Tesco Travel Bureau Manager in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and team leadership shine through. We want to see how you can bring out the best in your team and create a positive atmosphere.
Be Detail-Oriented: Make sure to pay attention to the details in your application. Highlight your experience with compliance and performance metrics, as these are key to succeeding in the Bureau Manager role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. We love seeing candidates who understand what we’re looking for and can demonstrate their relevant experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Tesco Travel Money.
How to prepare for a job interview at Travelex Limited
✨Show Your Leadership Skills
As a Bureau Manager, you'll need to lead your team effectively. Prepare examples of how you've motivated and supported your team in the past. Think about specific situations where you brought out the best in others and how that contributed to achieving targets.
✨Communicate Clearly
Great communication is key in this role. Practice articulating your thoughts clearly and confidently. You might want to prepare for questions about how you handle customer interactions or resolve conflicts within your team, showcasing your attention to detail and problem-solving skills.
✨Know Your Numbers
Since driving performance and revenue is crucial, brush up on relevant KPIs and metrics. Be ready to discuss how you've used data to improve performance in previous roles. This shows you're not just a people person but also someone who understands the business side of things.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of Tesco Travel Money. Prepare to share stories that highlight your commitment to delivering fantastic service. Think about times when you went above and beyond for a customer and how that experience can translate into this new role.
