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- Tasks: Engage with customers, process transactions, and provide tailored travel money advice.
- Company: Travelex is a leading foreign exchange provider with a trusted brand since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and a chance to earn bonuses.
- Why this job: Join a dynamic team in a bustling airport environment and make a real impact on customers' journeys.
- Qualifications: Numerical proficiency, excellent communication skills, and a desire to succeed are essential.
- Other info: Opportunities for overtime and additional holiday days as you grow with Travelex.
Retail Sales Assistant page is loaded## Retail Sales Assistantlocations: GBR – Birmingham – Birmingham International airporttime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR49200**Travel Service Partner – Birmingham Airport****Location:** Birmingham**Hours:** 37.5 per week**Pay:** £13.00 per hour + monthly bonus**Contract:** Permanent, Full Time**A job where you can grow, connect, and make a real impact**At Birmingham Airport in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.**What the job involves*** Welcoming customers, building relationships and delivering fantastic customer service* Understanding what matters most to each customer and helping them with their travel money needs* Putting your training into action and offering expert advice on our products and services, converting interest into sales* Consistently work towards achieving and exceeding team sales targets* Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy* Working together as a team driving performance, delivering excellence and celebrating success together* Following company processes and paying attention to the detail to ensure everything stays on track.**What we’re looking for*** A great communicator who has a passion for great customer service.* Someone who actively listens to understand our customer needs and create a fantastic customer experience.* A positive, can-do attitude where no challenge is too big and a desire to make a difference each day. A real team player who’s ready to learn, grow and develop as part of our amazing team.**What’s in it for you*** **Optional benefits available** – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.* **Wellbeing support**: Programmes to help with physical, mental, and financial wellness.* ️ **Bravo Benefits**: Discounts across retail, travel, and lifestyle.* **Flexible shifts**: We get it – life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).* **25 days holiday + bank holidays (pro-rata)*** **Monthly bonus**: Earn extra when you hit your targets* **Pension plan**: With Scottish Widows* **Career development**: Access to training, learning pathways, and internal opportunities to grow**What happens next**Once you apply, here’s what to expect:**Application review** – Our team will take a look and get in touch if your experience matches what we’re looking for **Online interview** – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise **Bureau visit** – Meet the Bureau Manager, see the bureau in action, and ask any questions you have **Offer** – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks. These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements**About Travelex**We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Birmingham Airport, we bring that expertise to local communities across the UK.We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click **Apply** and start your journey with us.**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status** #J-18808-Ljbffr
Retail Sales Assistant employer: Travelex Limited
Contact Detail:
Travelex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Familiarise yourself with Travelex's products and services. Understanding the various foreign exchange options and how they cater to different customer needs will help you stand out during interviews, showing your genuine interest in the role.
✨Tip Number 2
Practice your numerical skills ahead of the interview. Since you'll be handling cash and processing transactions, being comfortable with numbers will not only boost your confidence but also demonstrate your capability to manage financial tasks effectively.
✨Tip Number 3
Prepare for the customer interaction aspect by role-playing common scenarios. Think about how you would engage with customers, address their concerns, and provide tailored advice based on their travel needs, as this is crucial for the Retail Sales Assistant position.
✨Tip Number 4
Research the airport environment and the types of customers you might encounter. Being knowledgeable about travel trends and customer expectations can help you relate better to potential clients and show that you're ready to thrive in a bustling atmosphere.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Travelex is looking for in a Retail Sales Assistant. Highlight key responsibilities and required skills, such as customer service and numerical proficiency.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise any previous customer service roles or experience handling cash, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and travel. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to Travelex's mission.
Prepare for Numerical Tests: Since the interview process includes a numerical and accuracy test, practice basic maths and currency conversion problems. This will help you feel more confident and prepared when the time comes.
How to prepare for a job interview at Travelex Limited
✨Show Your Customer Service Skills
As a Retail Sales Assistant, you'll be interacting with customers constantly. Make sure to highlight your previous customer service experience and how you’ve successfully handled various situations. Be prepared to share specific examples that demonstrate your ability to build relationships and provide excellent service.
✨Brush Up on Your Numerical Skills
Since the role involves handling cash and foreign exchange transactions, it's crucial to show that you're numerically proficient. Before the interview, practice some basic maths and currency conversion exercises to ensure you're comfortable with numbers. This will also help you ace the numerical test during the interview process.
✨Demonstrate Adaptability
Travelex operates in a fast-paced environment, so being adaptable is key. Prepare to discuss times when you've had to adjust quickly to changing circumstances or customer needs. This will show that you can thrive in a dynamic setting and meet the demands of the job.
✨Research Travelex and Its Products
Familiarise yourself with Travelex's services and products before the interview. Understanding their offerings will not only help you answer questions more effectively but also allow you to engage meaningfully with the interviewer about how you can contribute to their mission of simplifying access to international money.