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- Tasks: Welcome customers and provide expert travel money advice in a fast-paced environment.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange with a friendly team.
- Benefits: Earn £13/hour, enjoy flexible shifts, bonuses, and 25 days holiday plus bank holidays.
- Why this job: Kickstart your career, develop skills, and make a real impact in customer service.
- Qualifications: Great communication skills and a passion for delivering excellent customer experiences.
- Other info: Inclusive workplace with opportunities for growth and wellbeing support.
The predicted salary is between 13 - 16 £ per hour.
**Location:** Peterborough
**Hours:** 16 per week (Note: We could potentially offer a range of other hours so feel free to still apply even if advertised hours do not suit you)
**Pay:** £13.00 per hour + monthly bonus
**Contract:** Permanent, Part Time
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
**What the job involves**
- Welcoming customers, building relationships and delivering fantastic customer service.
- Understanding what matters most to each customer and helping them with their travel money needs.
- Putting your training into action and offering expert advice on our products and services.
- Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Working together as a team driving performance, delivering excellence and celebrating success together.
- Following company processes and paying attention to the detail to ensure everything stays on track.
**What we’re looking for**
- A great communicator who has a passion for great customer service.
- Someone who actively listens to understand our customer needs and create a fantastic customer experience.
- A positive, can-do attitude where no challenge is too big and a desire to make a difference each day. A real team player who’s ready to learn, grow and develop as part of our amazing team.
**What’s in it for you**
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: Patterns to suit different lifestyles, with overtime available.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
**What happens next**
- Application review – Our team will take a look and get in touch if your experience matches what we’re looking for.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and support you through onboarding.
We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click **Apply** and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Money Advisor in Peterborough employer: Travelex Limited
Contact Detail:
Travelex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Money Advisor in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and Travelex. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common questions like how you handle customer service situations. The more comfortable you are speaking about your experiences, the better you'll come across during the real deal.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Being a great communicator is key, so don’t be afraid to share your passion for customer service and how you can make a difference at Tesco Travel Money.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your excitement about the role!
We think you need these skills to ace Tesco Travel Money Advisor in Peterborough
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've made a difference for customers in the past, so share those stories!
Be Yourself: We love authenticity! Let your personality shine through in your application. Don’t be afraid to show us your positive attitude and passion for helping others—it's what we value most.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we're looking for. Mention specific points that resonate with you, like teamwork or attention to detail, to show us you're a great fit.
Apply Through Our Website: Make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it keeps everything nice and organised on our end!
How to prepare for a job interview at Travelex Limited
✨Know Your Stuff
Before the interview, brush up on your knowledge of foreign exchange and travel money services. Familiarise yourself with Tesco's offerings and Travelex's role in the partnership. This will show that you're genuinely interested and prepared to help customers with their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you actively listened to customers and resolved their issues. This is key for a role that revolves around building relationships and delivering fantastic service.
✨Practice Makes Perfect
Since there's a currency conversion exercise in the online interview, practice some basic conversions beforehand. This will not only boost your confidence but also demonstrate your ability to handle transactions accurately under pressure.
✨Be a Team Player
During the interview, highlight your teamwork skills. Share instances where you collaborated with others to achieve a common goal. Tesco values a positive, can-do attitude, so make sure to convey your enthusiasm for working as part of a friendly team.
