At a Glance
- Tasks: Provide HR advice, manage employee relations, and support HR processes.
- Company: Dynamic company focused on delivering high-quality HR services.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on continuous improvement.
- Why this job: Join a collaborative team and make a real impact in HR.
- Qualifications: HR experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Role Purpose
To support the delivery of a high-quality, centralised HR service by providing effective and consistent HR advisory and administrative support across the business. Working within a shared services model, the role will partner with HR Business Partners, Centres of Excellence (e.g. Recruitment, L&D, Systems), and offshore teams to ensure timely, compliant, and customer-focused HR support is delivered. The role will be responsible for managing a range of employee relations casework and responding to day-to-day HR queries, ensuring alignment with company policy, employment legislation, and agreed service standards.
Key Accountabilities
- Provide consistent, commercially focused HR advice and guidance to managers on a broad range of people matters via a centralised service model
- Deliver end-to-end employee relations case management (with HRBP escalation as required), ensuring a fair, proportionate, and legally compliant approach
- Act as a key point of contact for HR queries, triaging and resolving queries in line with agreed service levels and escalation routes
- Work collaboratively with offshore HR support and Centres of Excellence (e.g. Recruitment, L&D, Systems) to ensure effective resolution of queries and seamless employee lifecycle delivery
- Support the administration and coordination of employee relations processes, including absence, family leave, disciplinary, grievance, and ad hoc documentation
- Maintain and audit employee data within HR systems (e.g. Workday), ensuring accuracy, data integrity, and compliance with internal controls
- Support managers with HR systems queries and promote effective use of self-service tools
- Identify opportunities to improve processes, enhance service delivery, and drive efficiencies within the shared services model
- Contribute to HR projects and continuous improvement initiatives aligned to the wider people strategy
- Build strong working relationships with stakeholders across the business, ensuring a responsive and customer-focused HR service
- Keep up to date with employment law, HR best practice, and internal policy changes to ensure advice remains accurate and current
Role Specific Experience & Skills
- Proven HR generalist experience, including hands-on employee relations case management
- Experience operating within a shared services and/or centre of excellence model is highly desirable
- Experience of working in a fast-paced, customer-focused environment
- Strong administrative and organisational capability, with a high level of accuracy and attention to detail
- Experience using HR systems (e.g. Workday) and managing employee data
- Ability to manage multiple priorities in a structured and efficient way
- Strong stakeholder management skills, with the ability to influence and build credibility remotely
Personal Attributes
- Strong customer focus with a service-led mindset
- Clear and professional communicator, able to tailor approach to different audiences
- Able to work independently within defined frameworks and escalate appropriately
- Pragmatic, solutions-focused approach to problem-solving
- Resilient, with the ability to manage a varied and high-volume workload
- Collaborative team player, able to work across functions and geographies
- Proactive in identifying improvements and driving efficiencies
HR Advisor in Peterborough employer: Travelex Limited
As an HR Advisor at our Peterborough location, you will be part of a dynamic team that values collaboration and innovation in delivering high-quality HR services. We offer a supportive work culture that prioritises employee growth through continuous learning opportunities and a commitment to best practices in HR. With a focus on customer service and operational excellence, you'll find a rewarding environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land HR Advisor in Peterborough
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how you align with their mission and how you can contribute to their HR goals.
✨Tip Number 3
Practice common HR scenarios and case studies that might come up during the interview. This will help you demonstrate your problem-solving skills and your ability to handle employee relations effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace HR Advisor in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the HR Advisor role. Highlight your experience in employee relations and any work you've done in a shared services model. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how you can contribute to our team. Be sure to mention specific experiences that relate to the key accountabilities in the job description.
Showcase Your Skills:Don’t forget to highlight your administrative and organisational skills. Mention any HR systems you've used, like Workday, and how you've managed employee data. We love seeing candidates who are detail-oriented and tech-savvy!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Travelex Limited
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around employee relations and compliance. Familiarise yourself with the latest employment laws and best practices, as you'll need to demonstrate your understanding during the interview.
✨Showcase Your Customer Focus
Since this role is all about providing a high-quality HR service, be ready to share examples of how you've successfully managed HR queries or resolved issues in a customer-focused way. Highlight your service-led mindset and how it has positively impacted your previous roles.
✨Demonstrate Your Collaborative Spirit
This position requires working closely with various teams, so be prepared to discuss how you've collaborated with others in the past. Share specific instances where you built strong relationships with stakeholders and how that contributed to successful outcomes.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think of examples from your experience where you had to triage HR queries or handle complex case management, and explain your thought process clearly.
