At a Glance
- Tasks: Welcome customers and provide expert travel money advice in a friendly team.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Earn £13.50 per hour, enjoy flexible shifts, and access great perks.
- Other info: Opportunities for career growth and a supportive team environment.
- Why this job: Make a real impact while helping customers start their journeys with confidence.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 28000 - 35000 £ per year.
Location: Ilkeston
Hours: 16 per week (Note: We could potentially offer a range of other hours so feel free to still apply even if advertised hours do not suit you)
Pay: £13.50 per hour + monthly bonus
Contract: Permanent, Part Time
A job where you can grow, connect, and make a real impact.
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.
What the job involves
- Welcoming customers, building relationships and delivering fantastic customer service.
- Understanding what matters most to each customer and helping them with their travel money needs.
- Putting your training into action and offering expert advice on our products and services.
- Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Working together as a team driving performance, delivering excellence and celebrating success together.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What we’re looking for
- A great communicator who has a passion for great customer service.
- Someone who actively listens to understand our customer needs and create a fantastic customer experience.
- A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
- A real team player who’s ready to learn, grow and develop as part of our amazing team.
What’s in it for you
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: Patterns to suit different lifestyles, with overtime available.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next
- Application review – Our team will take a look and get in touch if your experience matches what we’re looking for.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and support you through onboarding.
We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Money Advisor in Ilkeston employer: Travelex Limited
Travelex Limited is an excellent employer, offering a supportive work culture where you can thrive as a part-time Travel Money Advisor in the vibrant location of Stratford-upon-Avon. With flexible shifts, health insurance options, and a pension plan, we prioritise your well-being while providing opportunities for career growth in a dynamic environment focused on delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Money Advisor in Ilkeston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and Travelex. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills. We want you to shine, so rehearse your answers until you feel confident!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Tesco Travel Money Advisor in Ilkeston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Travel Money Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team!
Show Your Personality:We love a positive attitude! When writing your application, let your personality shine through. Share examples of how you've gone above and beyond for customers or worked well in a team. We want to see the real you!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Travelex Limited
✨Know Your Stuff
Before the interview, brush up on your knowledge of foreign exchange and travel money services. Familiarise yourself with Tesco's offerings and Travelex's role in the partnership. This will show that you're genuinely interested and prepared to help customers with their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you actively listened to customers and resolved their issues. This is key for a role that revolves around building relationships and delivering fantastic service.
✨Practice Makes Perfect
Since there’s a currency conversion exercise in the online interview, practice some basic conversions beforehand. This will not only boost your confidence but also demonstrate your ability to handle transactions accurately in a fast-paced environment.
✨Be a Team Player
During the interview, highlight your teamwork skills. Share instances where you collaborated with others to achieve a common goal. Tesco values team performance, so showing that you can contribute positively to a team will make you stand out.
