At a Glance
- Tasks: Lead a team to deliver excellent customer service and support travel money needs.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Flexible shifts, 25 days holiday, monthly bonuses, and career development opportunities.
- Other info: Inclusive employer with a focus on wellbeing and personal growth.
- Why this job: Make a real difference while growing your leadership skills in a dynamic environment.
- Qualifications: Passion for customer service and experience in retail management.
The predicted salary is between 23400 - 23400 £ per year.
Bureau Manager – Tesco Travel Money
Location: Falkirk FK1 1LW
Hours: 30 hours a week
Salary: £23,400 per annum
Contract: Permanent
A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What we’re looking for:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What you’ll be doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata)
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review: Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview: You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit: Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer: If it’s a good fit, we’ll offer you the role and begin our pre-employment checks.
About Travelex: We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
Tesco Bureau Manager in Falkirk employer: Travelex Limited
At Tesco Travel Money in Falkirk, we are committed to fostering a supportive and dynamic work environment where you can thrive as a Bureau Manager. With a focus on employee wellbeing, flexible working hours, and ample opportunities for career development, we empower our team to deliver exceptional customer service while enjoying a rewarding work-life balance. Join us to be part of a company that values your growth and celebrates success together.
