At a Glance
- Tasks: Welcome customers and provide expert travel money advice in a friendly team.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Earn £13.50 per hour, enjoy flexible shifts, and receive a monthly bonus.
- Other info: Access to career development and wellbeing support for a balanced lifestyle.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 13 - 13 £ per hour.
Hours per week: 16
Salary: £13.50 per hour + Monthly Bonus
Contract: Permanent, Part Time
A job where you can grow, connect, and make a real impact. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.
What the job involves:
- Welcoming customers, building relationships and delivering fantastic customer service.
- Understanding what matters most to each customer and helping them with their travel money needs.
- Putting your training into action and offering expert advice on our products and services.
- Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Working together as a team driving performance, delivering excellence and celebrating success together.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What we’re looking for:
- A great communicator who has a passion for great customer service.
- Someone who actively listens to understand our customer needs and create a fantastic customer experience.
- A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
- A real team player who’s ready to learn, grow and develop as part of our amazing team.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Flexible shifts: Patterns to suit different lifestyles, with overtime available.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our team will take a look and get in touch if your experience matches what we’re looking for.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and support you through onboarding.
We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
We’re proud to be an inclusive employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
Tesco Travel Money Advisor in Dumfries employer: Travelex Limited
At Tesco Travel Money in Dumfries, we offer a vibrant work culture where you can thrive as a Travel Service Partner. With flexible shifts, a supportive team environment, and numerous opportunities for career development, you'll not only enhance your skills but also enjoy benefits like a monthly bonus and comprehensive wellbeing support. Join us to make a meaningful impact while helping customers embark on their journeys with confidence.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Money Advisor in Dumfries
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and Travelex. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering fantastic service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Be prepared for the online interview! Brush up on your currency conversion knowledge and be ready to tackle that exercise. It’s a great way to show off your skills and confidence in handling travel money transactions.
✨Tip Number 4
Don’t forget to ask questions! When you visit the bureau, take the opportunity to chat with the Bureau Manager. Ask about team dynamics, training opportunities, and what success looks like in this role. It shows you're keen and ready to engage!
We think you need these skills to ace Tesco Travel Money Advisor in Dumfries
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, as this is key for the Travel Money Advisor role.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share your passion for travel and how you connect with people, as this will help us see if you're a good fit for our friendly team.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application accordingly. Mention specific skills or experiences that align with what we're looking for, like teamwork and a positive attitude.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Travelex Limited
✨Know Your Stuff
Before the interview, brush up on Tesco Travel Money's services and products. Familiarise yourself with common foreign exchange terms and processes. This will show that you're genuinely interested and ready to provide expert advice.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you actively listened to customers and resolved their issues. This is key for a role focused on building relationships and creating fantastic customer experiences.
✨Practice Makes Perfect
Since there's a currency conversion exercise in the online interview, practice some basic calculations beforehand. You can use online tools or apps to simulate real-life scenarios. Being confident in this area will help you stand out.
✨Be a Team Player
During the interview, highlight your ability to work well in a team. Share stories that demonstrate your collaborative spirit and how you celebrate success with others. Tesco values teamwork, so showing that you fit into this culture is crucial.
